Jobs
>
Melbourne

    IT Service Desk Manager - Melbourne, Australia - eFinancialCareers Ltd.

    eFinancialCareers Ltd.
    eFinancialCareers Ltd. Melbourne, Australia

    1 week ago

    Default job background
    Description

    You will be responsible for overseeing the IT Support Services Desk, ensuring the delivery of high-quality technical support which meets pre-defined SLAs. You will lead a team of support technicians, providing guidance, training, and mentorship to ensure optimal performance and end user satisfaction.

    Call recording, problem escalation and monthly reporting are used to ensure the highest standards of service are delivered by the team. In addition, induction and application training is an important element for continuous improvement of the user experience.

    Key to your role will be an ability to proactively interact and communicate with key users to continually monitor the delivery processes of the Service Desk Team.

    Included in your role will be the need to provide project management for IT refresh projects. This will include product identification, supplier, and resource coordination. Projects require effective planning and management of deliverables, resources, risks, and communication.

    The position is a full-time role based in the Melbourne CBD and requires a National Police check.

    Key Responsibilities:

    • Lead and manage the IT support services desk team, including hiring, training, and performance management.
    • Oversee the day-to-day operations of the support services desk, ensuring timely response and resolution of technical issues.
    • Act as a point of escalation for complex support cases, providing guidance and assistance to support technicians.
    • Develop and implement best practices for incident management, problem resolution, and service delivery.
    • Collaborate with third party providers to ensure seamless coordination and communication.
    • Monitor and analyse support desk metrics and KPIs to identify areas for improvement and drive performance enhancements.
    • Foster a culture of excellence, customer focus, and continuous improvement within the support services desk team.
    • Develop and maintain strong relationships with users, ensuring their needs are understood and addressed effectively.
    • Project management for IT refresh projects.
    Technical Skills / Knowledge:
    • Proven experience with at least 2 years in a supervisory or managerial capacity.
    • Strong technical background with expertise in troubleshooting hardware, software, and network issues.
    • Experience supporting server operating systems such as Microsoft Windows Server 2016, 2019.
    • Experience supporting the full Microsoft Office 365 product suite.
    • Experience with Active Directory and Group Policy.
    • Understanding of Network Fundamentals, including DHCP, DNS, VLANS, Switching, Wi-Fi (Cisco CCNA or equivalent experience highly desirable)
    • Experience working within a virtual environment.
    • Excellent presentation and communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
    • Demonstrated leadership abilities, with a track record of building and motivating high-performing teams.
    • Solid understanding of ITIL principles and practices.
    • Demonstrable experience in IT project management.
    • Experience with help desk or service desk software.
    • Relevant certifications such as ITIL or Microsoft Certified, Azure Administrator Associate would be a plus.
    Services Career search Role Consulting Locations Melbourne

    Boost your career

    Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
  • Hawksworth

    Service Desk Manager

    1 week ago

    Hawksworth Melbourne, Australia

    Recruit & Lead a team of Service Desk Agents to success · - Excellent Culture and work flexibility · - UK client expanding operations into Australia - get in at ground level · Hawksworth Consulting is thrilled to partner with a renowned UK Retail SaaS provider, a trailblazer in t ...

  • Salt Recruitment

    Service Desk Manager

    1 week ago

    Salt Recruitment Melbourne, Australia

    **Service Desk Manager - Health Insurance** · Seeking a Service Desk Manager to work on End-to-end management for all service desk activities, including escalations of all major service issues for a great Not-for-profit Health Insurance organisation. · *** · **WHAT'S ON OFFER** · ...

  • Mercy Health

    Manager, Service Desk

    3 days ago

    Mercy Health Melbourne, Australia

    Location: Melbourne | Southern Metropolitan, Various, Melbourne | Eastern Metropolitan · Job type: Full time · Organisation: Mercy Health · **Salary**: Salary not specified · Occupation: IT and Telecommunications · Reference: 21906 · **ABOUT THE ROLE**: · Join Mercy Health's Tech ...

  • Harvey Nash

    Service Desk Manager

    20 hours ago

    Harvey Nash Melbourne, Australia

    WFH - Hybrid - Melbourne, Sydney Or Queensland Office · - Amazing Benefits · - Excellent Career Progression - Training, Certifications & Laptop · Global Business, Listed on the Stock Exchange. Strong Track Record, exciting projects, advanced technology & innovative collaboration. ...

  • Saul Recruitment

    Service Desk Manager

    6 days ago

    Saul Recruitment Melbourne, Australia Full time

    **A well-established and rapidly growing IT company supporting clients across Australia.**: · - **A r**eal Aussie success story**: · - **You will be responsible for leading, supporting and training the technical team**: · - **Work in a professional, collaborative and highly-skill ...

  • Saul Recruitment

    Service Desk Manager

    20 hours ago

    Saul Recruitment Melbourne, Australia

    **A well-established and rapidly growing IT company located in Melbourne supporting clients across Australia.**: · - **A r**eal Aussie success story**: · - **You will be responsible for leading, supporting and training the technical team**: · - **Work in a professional, collabora ...

  • Saul Recruitment

    Service Desk Manager

    6 days ago

    Saul Recruitment Melbourne, Australia

    **A well-established and rapidly growing IT company supporting clients across Australia.**: · - **A r**eal Aussie success story**: · - **You will be responsible for leading, supporting and training the technical team**: · - **Work in a professional, collaborative and highly-skill ...

  • Prixcar Services

    Service Desk Manager

    3 days ago

    Prixcar Services Altona North, Australia

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. · Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots acro ...

  • Prixcar Services

    Service Desk Manager

    2 days ago

    Prixcar Services Altona North, Australia

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. · Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots acro ...

  • Green by Nature

    Manager - Help Desk

    4 days ago

    Green by Nature Clayton, Australia

    **Job no**: T933G · **Category**: Administration · Green by Nature ANZ is a leading greenspace and facilities maintenance company and is committed to delivering solutions and excellent service to our clients across Auckland. We currently have an opening, and we are now seeking a ...

  • Nous Group

    IT Service Desk Manager

    3 days ago

    Nous Group Melbourne, Australia Full time

    Nous is a great place to work... · Nous Group is an international management consultancy with over 700 people working across Australia and New Zealand, the UK, Ireland and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in sign ...

  • Technology People Australia

    Service Desk Manager

    1 day ago

    Technology People Australia Melbourne, Australia Full time

    Service Desk Manager- $130,000+ Super- Melbourne- · This is a great opportunity for someone to implement processes and a new culture to a team · I am looking for a strong people manager to revitalise process throughout a busy service desk. You must be strong minded and a great p ...

  • Davies Collison Cave

    Service Desk Manager

    6 days ago

    Davies Collison Cave Melbourne, Australia Permanent - Full time

    · Company Information: · The QANTMTechnology Team is responsible for providing support to QANTM andits key brand companies, which are leaders in intellectualproperty, trademarks, and patents, with offices in Australia, NewZealand and Southeast Asia. You will be joining a large, ...

  • MedHealth

    IT Service Desk Team Leader

    1 week ago

    MedHealth Melbourne, Australia

    Company Description · The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. · We su ...

  • John Holland

    Help Desk Team Lead

    1 week ago

    John Holland Melbourne, Australia

    Melbourne, VIC, AU, 3000**About John Holland**: · At John Holland, our purpose is simple, we transform lives with everything we do. · We've always known at its heart infrastructure is about people — our customers, our employees, and the communities in which we work. · That's our ...

  • Talent International

    Service Desk Team Leader

    1 week ago

    Talent International Melbourne, Australia

    **Job Details**: · **Location** · Melbourne · **Salary** · Negotiable · **Job Type** · Full Time · **Ref** · BBBH96086_ · **Contact** · Donal McCann · **Posted** · about 6 hours ago · - CBD Location - Hybrid Working Arragnement · - Lead and Manage a team of 6 Service Desk Analys ...

  • Comcare

    Aps5 Snr Support Technician

    1 week ago

    Comcare Melbourne, Australia

    **Overview of the team** · The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. · T ...

  • Latitude Financial Services

    Service Desk Team Lead

    1 week ago

    Latitude Financial Services Melbourne, Australia

    Let's talk about the role. · As the leader of the LFS Service Desk, you will spearhead our efforts in delivering exceptional level 1 support to our esteemed staff across Australia, New Zealand, and Asia. Collaborating closely with our Workplace IT Support Manager, you will strive ...

  • Aurec Human Capital Group

    IT Service Desk Team Lead

    1 week ago

    Aurec Human Capital Group Melbourne, Australia

    We are looking for a service desk team lead to join a wonderful organisation in the Healthcare industry that focuses on improving outcomes for communities while still prioritizing individual's well-being. · You'll be responsible for managing a team that provides technical support ...

  • affix

    Service Desk Team Leader

    1 week ago

    affix Melbourne, Australia

    Amazing opportunity to join an Australian owned, household name in the retail space as a Service Desk Team Leader, responsible to manage the IT Helpdesk operations, supporting multiple brands within the group. · This is a super exciting time to join this fast-paced, dynamic retai ...