Service Desk Manager - Altona North, Australia - Prixcar Services

Prixcar Services

Verified Company

Altona North, Australia

4 weeks ago

Posted by:

Olivia Brown

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Description

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.

Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

The Position:

An exciting opportunity for a confident and experienced IT Service Desk Manager to join our IT team.

This role will work closely with internal business stakeholders to ensure issues are managed appropriately and resolved in a timely manner.

The Service Desk Manager is responsible for managing two Service Desk Operators and delivering timely and quality IT support to the Prixcar business nationally.

This role will involve handling tickets escalated from the L1/L2 operators, managing the deployment of new hardware within the business, and keeping up-to-date with IT administration requirements.

What you will do:

Lead and mentor the Service Desk team in providing high level service to the business
Liaise with vendors and thirdparty providers for escalations to resolve ICT issues
Collaborate with crossfunctional teams to identify and implement process improvements to enhance the efficiency and effectiveness of IT support services
Drive IT related continual improvement including cost savings and efficiency improvements

What you will bring:

Bachelor Degree of Information Technology or suitable qualification
Previous experience in a similar role
Indepth knowledge of the Microsoft technology stack, including Windows operating systems, Office 365, and related tools
Ability to provide effective leadership skills in a complex, rapidly changing organisation
Ability to lead and deliver IT related projects and continual improvements
Excellent attention to detail and time management
Customercentric individual who can handle stressful situations in a professional and effective manner

What we are offering:

Worklife balance, benefit from flexible working arrangements
Be a part of supportive and friendly team
Our X-Factor reward and recognition program, with financial incentives and overseas trips on offer
Training and development through leadership and mentoring programs, lunch and learn sessions, Cadetships and Apprenticeships programs
Exclusive benefits and discounts from our partners, employee referral program, service recognition
Wellness: Employee Assistance Program, wellbeing day

If you would like to be part of a friendly team where you are appreciated for your contributions and share our values, we would love to hear from you

PrixCar is an employer of equal opportunity and encourages and values diversity and inclusion.

Prixcar values of
_Play_,
_Passion_ and
_Care _underpin everything we do. We PLAY as a team, provide service excellence with PASSION and we CARE for our people and customers. Join us and be part of our industry changing journey