Service Desk Team Leader - Melbourne, Australia - Talent International

Talent International
Talent International
Verified Company
Melbourne, Australia

3 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Job Details:


Location
Melbourne


Salary
Negotiable


Job Type
Full Time


Ref
BBBH96086_


Contact
Donal McCann


Posted
about 6 hours ago

  • CBD Location
  • Hybrid Working Arragnement
  • Lead and Manage a team of 6 Service Desk Analysts


Our Government client is looking for a Service Desk Team Lead to lead and manage a team of 6 Service Desk Analysts who provide internal IT Support to approximately 250 users.


Key Responsibilities:


  • Manage the daytoday activities of the Service Desk team
  • Manage and report on the performance of Service Desk support function
  • Build strong relationships with management and key stakeholders within the business
  • Undertake effective problem and risk management resolution using the ITIL framework

Key Skills:


  • 4+ years working as a Service Desk Team Lead
  • Strong technical knowledge of Microsoft client/server technologies
  • Demonstrated experience in managing smallmedium size IT team
  • Great leadership and management skills
  • Excellent stakeholder management skills and a consultative approach

What's in it for you:


  • 3 Month Initial Contract with a view to permanent
  • Government Department
  • CBD Location
(3 days in the office/2 from home)
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