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Canberra

    External Claims Adjuster - Australian Capital Territory - Crawford & Company

    Crawford & Company
    Crawford & Company Australian Capital Territory

    4 days ago

    Default job background
    Full time
    Description
  • Competitive salary + opportunity for annual performance bonus + car allowance
  • Long term career and personal development opportunities
  • Make a genuine difference in peoples' lives

    • About the Opportunity

    Joining the Canberrateam as a Commercial Loss Adjuster, you will become an integral part of our strong team, that will ultimately assist in restoring our customers' lives, where they've faced loss or damage to their properties.

    You will be confident in completing site inspections, ascertaining cause and extent of damage, appointing trades/other relevant specialists, and providing a seamless end-to-end claims experience for the customer.

    Whilst this role would suit someone who has a commercial loss adjusting/claims background, we are open to hearing from you if you are a tradesperson or have worked in a similar field where you can apply your transferrable skills to managing claims from start to finish.

    Benefits include a competitive salary, opportunity for annual performance bonus, car allowance, laptop, company phone, and many other company benefits.

    About You

    You will be calm and confident operator, that will:

  • Be an expert communicator; empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high calibre reports for our clients
  • Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey
  • Be intrinsically driven to provide highest level of customer service that is always thoughtful and timely
  • Have a growth mindset that values continuous learning and absorbs new information and change with ease
  • Be resilient and focused on achieving positive outcomes for your key stakeholders

    • Key Requirements

  • Undertake office and field based assessment and investigation of commercial insurance losses from first advice to final settlement
  • Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders
  • Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims
  • Previous experience as a Commercial Loss Adjuster (highly desirable)
  • Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry
  • Trade qualifications would be advantageous
  • Current and valid driver's licence
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