- Design and prepare technical presentations and recommend solutions for client issues.
- Monitor and collect all technical information and design appropriate workflow for customers.
- Drive revenue and create sales opportunities by managing the pre-sales technical process and evangelizing Kaseya's technology to prospective customers, and to drive new product and service offerings in Customer adoption.
- Partner with Sales Executives to educate prospective customers about the superiority of Kaseya products - this includes presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues.
- Engage in and oversee the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined.
- Work closely with Product Management and associated teams to develop future product direction and strategy - providing valuable input from the field.
- Administer and collect all technical inputs for Proof of Concept and prepare presentations for validation solutions.
- Prepare and configure all customer integration and configure products to ensure optimal levels of customer satisfaction.
- Verbal and written fluency, including technical terms, in English, including the ability to effectively present technical and business-related subjects to all audiences, from the user to the executive level.
- Proficient in Windows Operating System
- Concept of networking is desired. Qualifications:
- A background in technology or business applications
- Experience of Windows server. TCP/IT, System Admin.
- You enjoy learning new things & solving problems.
- You are comfortable engaging customers on the phone.
- You're patient and easy to work with, even when under pressure.
- Business or sales acumen is preferred.
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