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    Customer Service Email Support - Sydney, Australia - Remote Staff

    Remote Staff
    Remote Staff Sydney, Australia

    Found in: Talent AU C2 - 2 days ago

    Default job background
    Full time
    Description

    JO 13680 | Customer Service Email Support

    Status: Full-Time (40 hrs./week)
    Schedule: 9:00 PM to 6:00 AM Philippine Standard Time | 8:00 AM to 5:00 PM (Lunch 12 PM to 1 PM) CT

    Why choose Remote Staff?

    • 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
    • 15+ years in the remote work industry. We've helped more than 8K Filipinos establish virtual careers with international clients since 2007.
    • Competitive and negotiable compensation (depending on skill level & experience)
    • 100% coverage on Government Contributions Remittance* to SSS, Philhealth, and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
    *Terms and conditions apply.

    Responsibilities:
    • Monitor incoming support e-mails
      • Expected response time is less than 10 minutes (prefer less than 5 minutes)
      • The company will provide the exact response details and the support rep will simply cut and paste the response to the email client
    • Customer support rep task after receiving e-mail
    • Diagnose e-mail subject and body for keywords to determine support request
    • Login to the company's support website to look for a resolution for a customer support request
      • If the customer support rep finds a resolution, the customer support rep will copy and paste the response in the e-mail response to the customer
      • If the customer support rep cannot find a resolution, then the customer support rep will create a new support ticket and provide the required information.
    Qualifications
    • Has experience in Customer Service for at least 1 – 3 years specific to email support
    • Should have experience in Microsoft Outlook web
    • Should have good to excellent communication skills
    • Should be fluent in English
    • Experience or familiarity with International Freight forwarding (all models)
    • Should have experience or familiar with logistics
    • Must be computer savvy and online abilities
    • Can multi-task, prioritize, and manage time effectively
    • Can cope with stressful situations and meet deadlines with limited guidance
    Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.
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