Jobs
>
Sydney

    Student Support Officer - Sydney, Australia - Australian Institute of Professional Counsellors

    Australian Institute of Professional Counsellors
    Australian Institute of Professional Counsellors Sydney, Australia

    1 week ago

    Default job background
    Description

    Role Type: Permanent, Full-Time

    Who we are

    The Australian Institute of Professional Counsellors is a private RTO providing Higher Education specialising in the delivery of external education programs in counselling, community services, financial counselling, and various business courses. AIPC and our staff are passionate about assisting people formalise their natural helping abilities so they can support others to lead happier, healthier lives.

    To find out more about us, please

    About the role

    We have an exceptional opportunity for a Student Support Officer to join our dynamic and close-knit team. Reporting to theSydneyBranch Manager, the Student Support Officer is responsible for actioning contacts with prospective students to encourage enrolment, establishing and maintaining positive relationships with enrolled students to encourage study progress, and maintaining relevant student records.

    Based at the Institute's campus inSydney, the position plays an instrumental role in motivating and engaging students to commence and continue their course of study.

    This is a permanentfulltime role with 6 months probation. Normal hours of work are Monday - Friday 9am – 5pm.

    Duties and Responsibilities include:

    • Taking, responding to and following up course enquiries as a priority;
    • Contacting potential students about enrolling, and following up by email and call.
    • Discussing course and study requirements via phone, email or in person with course enquirers with the view to enrolling them;
    • Processing student enrolments and issuing associated paperwork and communications;
    • Proactively communicating with enrolled students to establish a positive connection via phone, email, text and in-person including proactively contacting students to encourage progress;
    • Following up and liaising with students in relation to their study and progress needs, and updating records and issuing paperwork to reflect this;
    • Responding to student queries within a timely and professional manner and updating student records accordingly;
    • Providing technical and administrative support as needed to students in the use of the student portal;
    • Coordinating and delivering student networking events and meetings including prospective student's events;
    • Liaising with students and resolving matters of concern or complaints with students;
    • Achieving student progress and course completion rates;
    • Assisting Branch Manager with compilation of statistics and reporting.

    About you:

    The successful applicant will ideally have:

    • A Diploma-level qualification or sufficient experience equivalent to a Diploma qualification.
    • Experience in sales, student support, customer service or similar roles (RTO or similar experience an advantage);
    • Excellent interpersonal, customer service, communication and organisational skills;
    • Demonstrated attention to detail in administrative environments.

    Why work with us?

    We have a strong student-centric, values-driven culture based on the guiding principle: "Empowering people to help others". The overall purpose of our organisation is for our graduates, through their own work, to positively influence the level of wellbeing and health in our communities. We accept our role in fulfilling this purpose, working with responsibility, passion, expertise and skill, and you can be a part of this.

    Our teams develop high quality, applicable courses and programs, and provide an exceptional level of education and service to our students. As such, we have a strong focus on creating an accountable, supportive and engaging work environment built on joint purpose, teamwork, and enthusiasm for what we do.

    To Apply:

    If this sounds like you, please submit your application, attaching your Resume and Cover outlining how you meet the requirements for this position.

    Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

    We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.


    #J-18808-Ljbffr
  • Genesis IT&T Pty Ltd

    IT Support Officer

    1 hour ago

    Genesis IT&T Pty Ltd Sydney, Australia

    **Permanent Full Time**: · - **Welcoming and Supportive Team Culture**: · - **Location: Frenchs Forest NSW** · **Key Responsibilities**: · - Investigating and resolving complex support problems networking, system hardware, software and related infrastructure support, providing on ...

  • NSW Government -NSW Rural Fire Service

    Support Officer

    1 week ago

    NSW Government -NSW Rural Fire Service Sydney, Australia

    **SUPPORT OFFICER** · **This opportunity offers**: · - Ongoing employment · - Full time role & 35 hour working week · - Attractive annual salary $40,241 - $70,918 p.a. plus 10.5% superannuation · - One 'Agreed Absence' leave day per calendar month in recognition of the hours work ...

  • NSW Government -Justice Health & Forensic Mental Health Network

    Support Officer

    1 day ago

    NSW Government -Justice Health & Forensic Mental Health Network Sydney, Australia

    **Employment Type**: Permanent Full Time - 38 hours p/w · **Position Classification**: Admin Officer Lvl 5 · **Remuneration**: $70, $71,717.36 p/a · **Requisition ID**: REQ361998 · **Position Title**: Support Officer (AO5) - Interprofessional Student Program - PFT - Malabar · **A ...

  • NSW Government -Department of Customer Service

    Support Officer

    6 days ago

    NSW Government -Department of Customer Service Sydney, Australia

    **Information Security Support Officer** · - ** · Role Type**: Temporary (9 months) with possibility for extension · - ** Grade**: 3/4 · - ** Salary**:Starting at $75,992 base +10.5% superannuation · - ** Location**: Sydney, Remote within NSW · **Who we are** · The Department of ...

  • NSW Government -Department of Education

    Support Officer

    1 week ago

    NSW Government -Department of Education Sydney, Australia

    **Support Officer** · - **2X Roles Temporary Full-Time up to 30 June 2026**: · - **Location: Sydney** · **About the Department of Education** · The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality pub ...

  • Department of Employment and Workplace Relations

    Support Officer

    2 days ago

    Department of Employment and Workplace Relations Sydney, Australia

    APS Level 5 · - Sydney, NSW · - $83,908 - $89,706 · **About the Department of Employment and Workplace Relations** · We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting i ...

  • NSW Government -Department of Customer Service

    Support Officer

    1 week ago

    NSW Government -Department of Customer Service Sydney, Australia Part time

    The State Insurance Regulatory Authority (SIRA) is looking for a Support Officer to join our team. · **Benefits** · - Ongoing part time (21hr/wk) opportunity · - Clerk Grade 3/4 · - Salary range: $75,992- $83,211 + super (pro rata), commensurate with experience · - Flexible worki ...

  • NSW Government -South Western Sydney Local Health District

    IT Support Officer

    2 days ago

    NSW Government -South Western Sydney Local Health District Sydney, Australia

    **Employment Type**: Permanent Full Time, 38 hours per week · Location: Campbelltown and Camden Hospital · **Position Classification**: Analyst · **Remuneration**: $87,080 - $102,135 per annum · **Requisition ID**: REQ422482 · **Applicati** · **on Close Date**:13/08/2023 · **Inte ...

  • Until Pty Ltd

    Office Support

    2 days ago

    Until Pty Ltd Surry Hills, Australia

    Do you love shopping in design and homewares stores? Or following the latest product trends on Instagram? Or maybe you are a part time maker yourself? Then you probably have a lot in common with our team. We are looking for someone who shares our passions and would love to work i ...

  • Experis

    Back Office Support Officer

    1 week ago

    Experis Sydney, Australia

    **Back Office Support Officer - Guarantee/Trade Department** · Client - Global Bank · **Location - Parramatta CBD** · Long Term Contract due to start Jan 2024 · Rate - $37.50/hour + Super · Join a Global Bank who strives to consistently provide the best customer experience throug ...

  • Talent International

    Executive Support Officer

    6 days ago

    Talent International Sydney, Australia

    australia sydney contract au$ au$56.36 per hour**Talent International** is currently recruiting for an **Executive Support Officer **to work for an** NSW Government client **based in **Sydney. **The position is a** 3-month contract role with the possibility of being extended **an ...

  • Human Capital Management Australia

    Project Support Officers

    1 week ago

    Human Capital Management Australia Sydney, Australia

    Sydney or Canberra · - 5 days on site · - 6 months contract plus extension on offer · Project Support Officers - AI in Government Taskforce · **Requirements**: · Our client has identified the business need for two project support officers to be engaged to support the AI in Federa ...

  • Talent Web

    Office Support Manager

    1 hour ago

    Talent Web Sydney, Australia

    Inner West & WFH · - Immediate start · - Six month fixed term contract · We are looking for an energetic office allrounder. Our client will encourage you to grow and develop in a resilient and fun industry. · **Your day will look a little like this**: · - Day-to-day office manage ...

  • NSW Department of Communities and Justice

    Executive Support Officer

    1 week ago

    NSW Department of Communities and Justice Sydney, Australia

    Division: Office of the CEO- Location: Sydney, NSW, AU, 2000- Req ID: 58785**Executive Support Officer - Office of the CEO** · **NSW Trustee & Guardian** · - Ongoing full-time vacancy. 35 hours per week. · - Sydney City location, with flexible and hybrid working options available ...

  • Association of Independent Schools of NSW

    Liaison and Support Officer

    1 week ago

    Association of Independent Schools of NSW Sydney, Australia

    **Location**: · AISNSW · Employment Type: · FP - Full-Time Permanent · Department: · Leadership and Learning · Closing Date: · 29/03/2023 · Expand and share your skills and expertise to support over 500 independent schools across NSW by joining the Association of Independent Scho ...

  • Magnus Recruitment Solutions

    Student Support Officer

    1 hour ago

    Magnus Recruitment Solutions Sydney, Australia Full time

    **Student Support Officer** · **Full Time Opportunity** · Magnus Recruitment is Australia's leading recruitment agency for the education and training sector. We provide trainers to various Registered Training Organizations (RTOs) throughout Australia · We are currently seeking ex ...

  • Magnus Recruitment Solutions

    Student Support Officer

    1 hour ago

    Magnus Recruitment Solutions Sydney, Australia

    **Student Support Officer** · **Full Time Opportunity** · Magnus Recruitment is Australia's leading recruitment agency for the education and training sector. We provide trainers to various Registered Training Organizations (RTOs) throughout Australia · We are currently seeking ex ...

  • NSW Government -Environment and Heritage Group

    Administration Support Officer

    1 hour ago

    NSW Government -Environment and Heritage Group Sydney, Australia

    **_Do you want your work to make a difference for NSW?_** · - Together, we create thriving environments, communities and economies._ · - **Ongoing full-time opportunity**: · - **Location negotiable, flexible working arrangement**: · - **Salary relative to experience, and ranges f ...

  • Beaumont People

    Supporter Relations Officer

    3 days ago

    Beaumont People Sydney, Australia

    **Supporter Relations Officer** · - Full-time permanent role, Randwick (2031) · - NFP salary packaging and hybrid work environment some of many benefits on offer · **About the Organisation** · The Prince of Wales Hospital Foundation was established with the belief that in healthc ...

  • Australian Government Department of Social Services

    Corporate Support Officer

    1 week ago

    Australian Government Department of Social Services Sydney, Australia

    Sydney, NSW · **Position Description**: · This role is responsible for providing high-level support as a member of the State Office Support Team to support and contribute to the effective management of resources, provide input to continuous improvement opportunities and to perfor ...