Customer Service Officer - Spring Hill, Australia - Medilaw

Medilaw

Verified Company

Spring Hill, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Company Description

Medilaw is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Customer Services Officer.

Reporting to the Department Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team.

Job Description:

Responsibilities will include but are not limited to:

Liaising with customer to plan and implement agreed services
Scheduling of appointments.
Maintaining busy inboxes, with queries, appointments and nonappointment services
Providing administrative and operational support to consultant practitioners
Providing information and advice to customers, or prospective customers
Undertaking other tasks assigned to the Client Services team, and supporting the greater team in general.
Willing to work in a call centre environment with a high volume of incoming calls.

Qualifications:

To be considered for this role you will have:

Demonstrated the ability to provide excellent customer service
Excellent verbal, written and interpersonal communication skills
Demonstrated the ability to work independently and within a group environment
A personal approach which is enthusiastic, friendly and helpful
Strong prioritisation skills while maintaining a level of flexibility
Attention to detail is a must
Computer literacy, with proficiency in Microsoft Office (Word/Excel)

Medilaw offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features.

Ours is a growing business and opportunities abound for talented performers.

Additional Information

You are welcome here.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Aboriginal and Torres Strait Islander Australians to our team.

When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.