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    Desktop Support - Melbourne, Australia - Michael Page

    Michael Page
    Michael Page Melbourne, Australia

    5 days ago

    Michael Page background
    Permanent
    Description

    About Our Client

    Our client sits within financial services.

    Job Description

    The successful applicant will be responsible for:

    • In conjunction with Senior Technical Support Specialist, assessment management and inventory control of all office hardware (inc Cisco telephony, IOS mobile/s, wifi dongles etc).
    • Be responsible for all of the local office Audio Visual needs, from setting up conference rooms to scheduling/checking into Video conferences (Keep up to date on emerging and competitive AV/VC technology).
    • Ensure all office integrated conference rooms are kept in full working order.
    • Comprehensive use of incident management system to properly document and escalate issues as they are reported.
    • Adhere to incident management, problem management, change management, and knowledge management best practices.
    • Proactive learning of current and newly released application.

    The Successful Applicant

    The successful applicant will ideally possess the following:

    • Advanced knowledge with Microsoft Windows 10/365, Exchange on Line, iManage Cloud.
    • Advanced knowledge and support of various mobile email devices ( iOS, Android, etc.)
    • Proven experience/ exposure to Webex, Video Conferencing (Cisco), MS Teams , Zoom.
    • Advanced knowledge of hardware (desktop/laptop) deployment methods using an image deployment tool (Altiris, Ghost, etc.)
    • Ability to utilize and troubleshoot web-based applications.
    • High level of customer service orientation.
    • Ability to handle conflict and difficult situations within a technical and customer support environment.
    • Effective communication abilities and soft skills to work with all levels of personnel.
    • Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations. with clients.
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