Desktop Support Officer - Melbourne, Australia - Osborne Richardson Australia

Osborne Richardson Australia

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Salary:

$45-$50 per hour

Location:

VIC - Melbourne

Ref:

OB/0641

Description:

Osborne Richardson specialise in public-sector recruitment.

Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience.

Initially to 5 Jul 2
Immediate start

- $50/hr plus Super

Castlemaine

We are seeking an experienced Desktop Support Officer to join a local city council. In this role, you will be responsible for providing Level 1 and 2 support. The council premises are a 1.5 hour drive from Melbourne CBD

Key responsibilities:

Image desktop PCs to specific SOE requirements and installation of additional hardware components and peripherals.
Perform daily tape backup runs to change, retrieve, clean, load, collate and label backup tapes, and to maintain these backup tapes off site
Test new hardware, arrange UAT, register and roll out new IT assets and return replaced equipment for decommissioning.
Setup loan equipment (such as projector etc) for purpose of Council related presentation
Log, record and manage all requests assigned to you via the IT Helpdesk system, escalate tickets to external vendors as required in order to meet request closure timeframes
Prepare mobile devices (iPhones, iPad etc), deploy them, and manage via T-MDM.
Troubleshoot and Support Teams meeting rooms
Troubleshoot and Support machines on AoVPN
Monitoring and updating inventory of all hardware assets

Experience:

At least 5 years of experience with the technologies listed under key responsibilities.
Experience providing technical support and a high standard of service to all business system users at the desktop level.
Good analytical and problemsolving skills to readily identify, understand and resolve problems are required.
Highly motivated and with a welldeveloped sense of responsibility to meet objectives and a willingness to learn new technologies and best practices
Facilitation skills to provide informal training to IT staff and users.