Application Support Engineer - Sydney, Australia - REAL TIME AUSTRALIA

REAL TIME AUSTRALIA Sydney, Australia

1 week ago

Contract or Temp

Description

Local to Sydney / Hybrid setup (WFH +2 days onsite - Sydney CBD 2000)

Min. 12 months contract (strong potential for perm conversion)

$456/day (incl. super + laptop + training)

Build your career with 1 of the World's leading Cloud Software company & be a key contributor for their highly collaborative & multi-talented Tech Support organisation

Client & Position Overview:
Our client is expanding & changing the way people work. Being highly adaptable & constantly evolving, we are passionate about our product & live for our customers. We help modern enterprises operate faster and become more scalable than ever before.
Having placed several contractors for our client's Support team, we are now looking to hire a new Technical Support Engineer who will be responsible for resolving the most challenging issues & the escalation for the customer, while providing technical guidance in addressing their business needs.

UX Team:

The UX Team delivers exceptional customer support which is why we are so customer-centric. Our Engineers are driven & continue to evolve in our support of Service Portal & our Emerging products in the Mobile & Collaboration space.

What you'll be doing:

Duties:

We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing Subject matter expertise & collaborating with other team members in various technologies. This is a customer-facing role in a very collaborative environment and therefore it requires strong inter-personal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.

The engineer is responsible for owning & resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the software and platform. Flexibility may be required during non-standard business hours including weekends & holidays on a rotational basis.

What skills you'll bring to the team:

Must Haves:
Should be able to implement, maintain, or provide support in 2 or more of the following core competency areas:

2-4+ years customer facing Technical/Application Support/Web support experience (preferably web based products or e-commerce) & strong ability to troubleshoot difficult technical issues

Worked with dynamic HTML components : AJAX, JavaScript, CSS, XML, HTML, XHTML

Familiarity working with Java or similar backend programming languages

Good understanding of ITSM practices (Incident, problem, and change management as well as knowledgebase management, defect & escalation management)

Nice to Haves:

Experience using Linux, Unix OR Microsoft Server

Ability to read, understand & debug JavaScript or other similar scripting languages: Python, Perl, Unix Shell, Windows Shell

Good Experience with Relational databases (e.g MySQL or Oracle)

Some exposure to Web Services (consuming or providing) (SOAP, REST)

Experience with 3rd party application integrations

Experience providing SaaS support is a plus

What awaits you: You can look forward to an exciting & innovative tech culture, state of the art facilities, very supportive & collaborative environment, strong growth projectory & the opportunity for perm conversion. *Please Note: All candidates Must be local to Sydney & will need to be Perm Residents or Citizens (for Perm conversion)

Engineering Support Officer

1 week ago

NSW Government -Sydney Metro Sydney, Australia

**About us** · Sydney Metro is Australia's biggest public transport project and first fully-automated metro rail network, connecting customers and transforming the way Sydney travels. Our new generation of driverless trains are fast, safe and reliable, and link with Sydney's exis ...
IT Support Engineer

6 days ago

Canva Sydney, Australia

Join the team redefining how the world experiences design. · Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte · Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. ...
Support Engineering

3 days ago

Microsoft Sydney, Australia Full time

Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers co ...
Support Engineer

1 week ago

Microsoft Sydney, Australia Full time

Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
IT Support Engineer

1 week ago

TikTok Sydney, Australia

About The Team · The IT Support team is committed to using technology to provide employees with safe and reliable IT Services, including network system services, security services, and computer software and Hardware services. At the same time, it pays attention to product system ...
IT Support Engineer

5 days ago

West Recruitment Sydney, Australia Full time

Six figure base Salary on offer · - Hybrid WFH Policy · - Wynyard Location - Close to Train & Bus · Your New Employer · West Technology is currently partnering with a fast-growing Australian managed service provider. This boutique MSP has partnerships with a range of market leadi ...
IT Support Engineer

1 week ago

Canva Sydney, Australia Full time

Join the team redefining how the world experiences design. · Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte · Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. ...
Support Engineer

1 week ago

Microsoft Sydney, Australia Full time

Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
Support Engineer

5 days ago

Microsoft Sydney, Australia Full time

Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers co ...
Support Engineer

5 days ago

Microsoft Sydney, Australia Full time

Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
Support Engineering

4 days ago

Microsoft Sydney, Australia Full time

Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
Support Engineer

5 days ago

OrionVM Sydney, Australia

About OrionVM · OrionVM is a global cloud infrastructure company, founded in Australia back in 2010 and has since expanded its footprint across Australia, United States and Canada. The company offers a high-performance, alternative to the public cloud providers with a clean inte ...
IT Support Engineer

5 days ago

Randstad New South Wales, Australia Full time

IT Support Level 1/ Level 2 · Fulltime position · We are looking for a Level 1/2 IT Support consultant with experience providing Level 2 support for an Australian based Company located in Sydney. This position requires someone that not only has the technical skills and experience ...
IT Support Engineer

1 week ago

Randstad Australia Sydney, Australia Full time

IT Support Level 1/ Level 2 · Fulltime position We are looking for a Level 1/2 IT Support consultant with experience providing Level 2 support for an Australian based Company located in Sydney. This position requires someone that not only has the technical skills and experience b ...
IT Support Engineer

2 days ago

Pathfinder Recruitment North Sydney, Australia Full time

Pathfinder Recruitment are excited to bring to market a great opportunity for a Level 1-2 Engineer to join a Sydney based managed services provider (MSP). Working across a broad client base you will be servicing start-up through to large sized corporate businesses across Sydney. ...
Technical Support Engineer

3 days ago

Genetec Inc Sydney, Australia

The team: · The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the Customer Experie ...
Technical Support Engineer

4 days ago

Salesforce, Inc. Sydney, Australia

Inc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. · For more information about our website privacy practices, please see our Privacy Statement. · Technical Support Engineer page is loaded Technical Support Engi ...
Desktop Support Engineer

5 days ago

Milestone IT (Milestone Information Technology) Sydney, Australia

Added Wednesday 24th of April :15:19 AM · Milestone IT, your one-stop shop for top IT careers, is partnering with a leading nationwide company to find a talented Desktop Support Engineer Are you a tech whiz with a knack for solving problems and providing exceptional customer ser ...
Technical Support Engineer

1 day ago

The Access Group Sydney, Australia

Join the Access Family and see how we make software ideas become a reality Our core value of 'Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. · ...
Salesforce Support Engineer

4 days ago

Blackthorn Posting Sydney, Australia Full time

Role: Customer Support Engineer, Tier 1 · Description: As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customers · What you'll do · Be a prime contact for customer technical support and display a high ...