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Engineering Support Officer
1 week ago
NSW Government -Sydney Metro Sydney, Australia**About us** · Sydney Metro is Australia's biggest public transport project and first fully-automated metro rail network, connecting customers and transforming the way Sydney travels. Our new generation of driverless trains are fast, safe and reliable, and link with Sydney's exis ...
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IT Support Engineer
5 days ago
Canva Sydney, AustraliaJoin the team redefining how the world experiences design. · Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte · Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. ...
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Support Engineering
2 days ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers co ...
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Support Engineer
1 week ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
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IT Support Engineer
1 week ago
TikTok Sydney, AustraliaAbout The Team · The IT Support team is committed to using technology to provide employees with safe and reliable IT Services, including network system services, security services, and computer software and Hardware services. At the same time, it pays attention to product system ...
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IT Support Engineer
4 days ago
West Recruitment Sydney, Australia Full timeSix figure base Salary on offer · - Hybrid WFH Policy · - Wynyard Location - Close to Train & Bus · Your New Employer · West Technology is currently partnering with a fast-growing Australian managed service provider. This boutique MSP has partnerships with a range of market leadi ...
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Support Engineer
1 week ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
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IT Support Engineer
1 week ago
Canva Sydney, Australia Full timeJoin the team redefining how the world experiences design. · Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte · Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. ...
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Support Engineer
4 days ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers co ...
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Support Engineer
4 days ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
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Support Engineering
3 days ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
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Support Engineer
4 days ago
OrionVM Sydney, AustraliaAbout OrionVM · OrionVM is a global cloud infrastructure company, founded in Australia back in 2010 and has since expanded its footprint across Australia, United States and Canada. The company offers a high-performance, alternative to the public cloud providers with a clean inte ...
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IT Support Engineer
4 days ago
Randstad New South Wales, Australia Full timeIT Support Level 1/ Level 2 · Fulltime position · We are looking for a Level 1/2 IT Support consultant with experience providing Level 2 support for an Australian based Company located in Sydney. This position requires someone that not only has the technical skills and experience ...
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IT Support Engineer
1 week ago
Randstad Australia Sydney, Australia Full timeIT Support Level 1/ Level 2 · Fulltime position We are looking for a Level 1/2 IT Support consultant with experience providing Level 2 support for an Australian based Company located in Sydney. This position requires someone that not only has the technical skills and experience b ...
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IT Support Engineer
1 day ago
Pathfinder Recruitment North Sydney, Australia Full timePathfinder Recruitment are excited to bring to market a great opportunity for a Level 1-2 Engineer to join a Sydney based managed services provider (MSP). Working across a broad client base you will be servicing start-up through to large sized corporate businesses across Sydney. ...
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Technical Support Engineer
1 week ago
Hamilton Barnes Associates Limited Sydney, AustraliaJoin this team as a Contract Technical Support Engineer · Are you ready for a dynamic 12-month contract opportunity with a leading IT services provider? We are currently seeking a talented Technical Support Engineer to join a prominent IT services provider, participating in low-l ...
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Application Support Engineer
1 week ago
eFinancialCareers Ltd. Sydney, AustraliaApplication Support Engineer · Macquarie Group Limited Sydney, Australia Posted 1 day ago Permanent Competitive · Application Support Engineer · Sydney · Join our Banking and Financial Services technology team, as we are focused on supporting a suite of complex cloud hosted app ...
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Technical Support Engineer
2 days ago
Genetec Inc Sydney, AustraliaThe team: · The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the Customer Experie ...
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Desktop Support Engineer
4 days ago
Milestone IT (Milestone Information Technology) Sydney, AustraliaAdded Wednesday 24th of April :15:19 AM · Milestone IT, your one-stop shop for top IT careers, is partnering with a leading nationwide company to find a talented Desktop Support Engineer Are you a tech whiz with a knack for solving problems and providing exceptional customer ser ...
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Product Support Engineer
1 week ago
Humanforce Holdings Pty Haymarket, Australia Full timeWho are we?Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. · Humanforce was founded in 2002 and has built stro ...
Salesforce Support Engineer - Haymarket, Australia - Blackthorn Posting
4 days ago
Description
Role :
Customer Support Engineer, Tier 1Description:As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customersWhat you'll doBe a prime contact for customer technical support and display a high sense of urgency and ownership during customer interactions.
Use Salesforce Service Cloud to triage, collect missing information, provide responses on, and route incoming support cases.Strong in relationship building/management with clients as well as internal stakeholders (Sales, Pre-sales, Customer Success, Product, Engineering, and Support).Prioritize your own workload effectively with foresight and attention to detail.
Ensure the prime objective of "delivering moments of wow to our customers" is always met.Validate customer reported bugs and create tickets in Jira.
Assist with reporting issues and gaps found with customer facing product documentation.
Communicate clearly with management, customers, sales, and developers to ensure customer business requirements are translated accurately for proper troubleshooting assistance.
Recommend product enhancements and new product opportunities to the Product team.Meet or exceed all customer and internal interaction metrics defined by the Director of Support.
What we look forExperience working on Saa S products, especially on CRM or CX(Help Desk) products is preferredSalesforce experience as an Administrator or Business Analyst preferredSalesforce Admin (201) Certification preferredTechnically proficient with an aptitude for learning new technologies quicklyEnjoys interacting with customers and speaking to large groupsExcellent written and oral communication skillsStrong organizational, presentation, and coordination skillsAbility to prioritize, work creatively, and perform tasks in solving problems in time-critical situations#J-18808-Ljbffr