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    ICT Service Level Manager - Western Australia - TAFE WA North Metropolitan

    TAFE WA North Metropolitan
    TAFE WA North Metropolitan Western Australia

    1 week ago

    Default job background
    Description

    Management (Information & Communication Technology)
    Government - State (Government & Defence)

    Full time

    $110,309 - $121,569 pa |11% Super | up to 6wks lve

    Permanent full-time appointment from our Northbridge Campus, however as we are a multi-campus institution you may be required to work from more than one campus.

    Our employees have access to a range of benefits including:

    • Salary packaging
    • 11% employer superannuation contribution
    • Deferred salary scheme – receive 80% salary for four years with the fifth year as a paid sabbatical leave from the workplace
    • Thirteen weeks paid long service leave after 7 years
    • Fifteen days personal leave
    • Four weeks annual leave and an option to accrue ten additional days extra leave each year
    • Paid parental leave – 14 weeks

    About the Role
    The ICT Service Level Manager's main responsibility is to interact with all the different aspects of the business, understand the Service Level Agreements that are in place and supervise the service team to support and maintain College Information Services to a high standard. Part of that responsibility to is ensure that the operational methods of support, including the tools being utilised, are reviewed and maintained plus establishing new ones as needed to make sure the team is following best practice and achieving agreed service levels. In conjunction with othersegments of the IT team they will need to monitor departmental issues and client complaints and make certain customer/business, clients, support, and technical parties are represented in the definition and evolution of services.

    We would prefer applicants to hold a relevant tertiary qualification, equivalent industry recognised professional qualifications and/or relevant industry experience.

    Find out about North Metropolitan TAFE please visit our website at

    For Further Job Related Information
    Please contact Jennie Timms, Director Information Technology Services on or

    How to apply
    Please ensure you review the Job Description Form (attached to the advert on JobsWA) for further information about the requirements of the position. This information will assist you with the preparation of your application.

    To read the full advertisement and submit your application click the 'Apply', which will direct you to Jobs WA or go to -

    Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.

    Applications close Wednesday 8 May 2024 at 4:00pm (WST).

    To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.

    We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people with disabilities, youth, people of diverse sexual orientations and genders and people from culturally diverse backgrounds.

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