- Coordinate all customer service needs within the 'Day of Op's' window, effectively acting as the information conduit between the customers and the dnata catering operations teams nationally.
- Processing all customer orders for Pax (passenger) numbers and Special Meal requirements.
- Managing and communicating flight and aircraft changes to ensure operations teams have up to date information.
- Assists with improvements in processes to increase effectiveness & efficiency of the department.
- Work with the dnata 'Operations Performance' team to ensure customer Key Performance Indicator's (KPI's) are understood and performance against targets is measured.
- Works closely with the 'Billing & Accounts Receivable' team to ensure accurate data is provided through dnata internal & customer owned systems for reconciliation with customer Accounts Payable processes.
- Assists with the processing of ad-hoc customer orders when required.
- Participate in daily team meetings with internal & external customers as required.
- Carry out additional duties as may be reasonably requested by Senior Management.
- Excellent communication and people skills.
- Available over a 24/7 cycle.
- Excellent written and verbal communications skills.
- Strong problem-solving skills.
- Demonstrates strong organizational / time management skills.
- Ability to recognize & reprioritize requirements based on changing conditions.
- Ability to handle challenging situations.
- Demonstrated ability to work with a diverse group of stakeholders in a high volume, high value environment.
- Experience with ERP systems and data entry would be highly considered.
- As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.
- Competitive salary.
- 5 weeks annual leave.
- Free onsite parking, meals, and uniforms.
- Career development and progression.
- Be part of a close knit and dedicated team that are committed to excellence.
- Discounts at hundreds of retailers, discounted health insurance, and wellbeing resources including online exercise classes.
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Catering Operations Coordinator - Mascot, Australia - dnata catering
Description
Do you want a high-flying corporate career working for the world's largest air services provider, based in Sydney?
We are currently seeking enthusiastic and motivated Catering Operations Coordinator's to join our Sydney Airport team on a full-time basis to assist with the processing of customer orders and flight data changes for all airline customers.
More about this role:
This role performs the core day-to-day functions of the Catering Operations team and ensures smooth & accurate data entry and communications between the various internal & external customers.
In a nutshell, your main responsibilities are:
What do you need to be successful in securing this role?
What's in it for you?
About Us:
We are Australia's largest and most admired inflight catering and retail partner. Specialising in inflight catering and retail, food manufacturing, and airport lounge management, our group of diverse brands enables us to deliver extensive service capabilities.
Chosen by many of the world's top airlines, we operate 16 facilities across 10 cities and employ over 4,000 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year.
Parent company dnata – part of the Emirates Group – is one of the world's largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.
Want to know more about dnata catering and our global businesses? Visit our Australian careers website and watch a short video here:
Does this role sound perfect for you? If so, we want to hear from you
Click the link below and upload your resume to start on the journey of joining the dnata catering family as a Catering Operations Coordinator
