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    bsu project manager - Sydney, Australia - Bnp Paribas

    Bnp Paribas
    Bnp Paribas Sydney, Australia

    2 weeks ago

    Default job background
    Full time
    Description

    As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

    We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
    BNP Paribas MixCity which fosters better representation of women at all levels of the organization
    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
    BNP Paribas CulturAll which celebrates diverse backgrounds

    BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

    More information
    BNP Paribas - Diversity & Inclusion Journey
    BNP Paribas - The Bank Of Green Changes

    Award Obtained
    BNPP has won Top employer Europe award in a 10th consecutive year

    Position Purpose

    BSU (Business Solutions Unit) is our continuous improvement team and an enabler for operational excellence including process digitalisation. Our drivers are quality and efficiency.

    We do this through challenging the status quo and provide solutions to solve operational painpoints through digital and Lean solutions. With an open, focused and customer-centric mindset, we design and deliver sustainable improvements to the organisation with our teams.

    The role also supports a range of matters that enable better information flow and decision-making for Client Delivery. This includes risk management, quality and efficiency topics, initiatives that impact or benefit Client Delivery.

    In joining the team, you become an advocate for automation and continuous improvement. You will be part of a team of three in Sydney and part of a global community of over 40 people in other locations.

    What will you do?

    • You will lead and contribute to projects to solve operational painpoints using structured problem-solving tools including digital solutions. Drivers of projects may be efficiency, quality, risk reduction or client satisfaction
    • You will lead workshops to help drive the pipeline of digitisation opportunities including delivering training on digital tools and problem-solving
    • You will assist in risk management, risk monitoring and reporting activities for risk forums and/or management committees
    • You will assist with deep dives and quality reviews on selected incidents
    • You will contribute to reporting on various Client Delivery metrics and narratives. This involves gathering data from stakeholders and translating it into material that is appropriate for different local, regional and/or global management audiences
    • You will assist with internal communication about and for Client Delivery
    • You will facilitate improvements in an open, customer-centric and engaging way with people in different roles across multiple teams
    • You will play an active part in the global BSU community. For example, collaborating on cross-border projects, replicating ideas, sharing lessons learnt and successes. You will challenge the status quo and contribute to uplifting adoption of digitalisation and dricing efficiencies.

    What do you need?

    • You are already used to applying Lean and Six Sigma thinking. You are certified as a Lean Six Sigma Green Belt (or plan to be) by an independent organisation
    • Your communication skills enable you to present effectively to different audiences, both verbally and in writing. Your Powerpoint presentations tell the problem-solving story in a logical, engaging and concise way
    • You have actively raised awareness of digital technologies to deliver sustainable business process improvements
    • You have acquired this experience in the financial services industry, in a consulting firm and/or in another industry
    • You take a structured approach to improvement projects and have strong business acumen and drive improvement projects in a focused and pragmatic manner. You know that the mindset and behaviours are as important as the methodologies you are applying
    • You are able to facilitate workshops in a way that engages participants at all levels and is focused on an outcome
    • You are a learner, open to constructive feedback and always looking for ways to improve your own performance. Most of the time (no-one is perfect), you behave in a constructive manner, are friendly, professional, inclusive and proactive. You demonstrate empathy and emotional intelligence
    • You believe in the benefit of continuous improvement and automation. You enjoy the Lean way of operating - participative, fact-based, pragmatic, using measures of success
    • You enjoy solving problems, seeking and interpreting data and managing projects
    • You are experienced in engaging with and managing several stakeholder groups

    Reports to

    • Chief of Staff & Head of Business Solutions Unit

    Financial Scope

    • Has no authority to spend.

    Liaises with
    Internal:

    • All people

    External:

    • Ad hoc with clients and external providers

    Key Responsibilities

    • Lead improvement and digitisation projects: clarify the problem, engage stakeholders and sponsors, collect, analyse, interpret and present data, plan and facilitate root cause analysis and solution identification workshops, monitor the implementation of solutions, develop awareness sessions, communication, recognise team members
    • Help design and deliver training and engagement activities designed to drive efficiency and quality projects
    • Collaborate on global community projects with team members (include communications, challenges, knowledge sharing)
    • Participate in the preparation of material e.g. for Steering Committee meetings, Digital governance meetings, reporting for the Global Head of Business Solutions Unit and the projects pipeline review
    • Undertake analysis and contribute to various reporting, on risk-related topics e.g. incidents, efficiency and quality issues
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