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    client value manager - Brisbane City, Australia - Corporate Travel Management

    Corporate Travel Management
    Corporate Travel Management Brisbane City, Australia

    3 weeks ago

    Default job background
    Full time
    Description

    10th April, 2024

    About CTM
    CTM is an award-winning provider of travel solutions spanning corporate, events, film & music, Sport, leisure and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, New Zealand, Asia, North America and Europe with over 3000 employees and growing. Visit our website:

    About the Role
    The focus of this role is the provision of value to the client, hence our Account Managers are referred to within the business as Client Value Managers (CVM). For us, account management is only one part of the equation, so when our clients question 'How does my Client Value Manager add real value to my business', we have the utmost confidence that the answer is easily demonstrated and tangible for all to see.

    We have a diverse client portfolio, and are extremely proud of our client retention rate. We believe this retention is evidence of the critical role that our CVM's play within CTM.

    • Ensure your allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for your role
    • Undertake agreed client reporting to ensure our clients are advised of possible future savings in their travel, and travel analysis on purchasing and travelling behaviours are proactively undertaken
    • Represent CTM via meetings, telephone calls or external promotional events and ensure all relevant preparation for client contact is prepared well in advance
    • If client base requires, support clients with training requirements on all products and services, including technical support questions and analysis
    • Support the entire CVM team in CTM on a proactive basis, to ensure our service to clients remains seamless regardless of staff absences, planned or unplanned.

    Why CTM?
    As a global organisation CTM offer a range of employee discounts which include travel discounts, Health and Wellness perks, Training and Development opportunities. Employee well-being and flexibility is part of our DNA – we offer blended work arrangements with hybrid WFH flexibility, Monday to Friday working days, Wellness and Chill-out days throughout the year, Annual Volunteer Day and strong sustainability focus. CTM is an inclusive workplace and is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people and community.

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