Louise Smith

7 years ago · 1 min. reading time · ~10 ·

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I Haven't beeeen on beBee Beecause My Computer is Dying ! ! ! ! !

I Haven't beeeen on beBee Beecause My Computer is Dying ! ! ! ! !

I Bought a New One but it's NOT Here .....

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My computer is slowing down, slowing down, slowing down
I am too afraid to say what will happen - because it will !

I've been using it only for work to encourage it to limp along until my new computer arrives.

I bought the new one online from a big chain store in Australia.

I BOUGHT IT 2 WEEKS AGO !

Why hasn't it arrived?

It has to come from a small store in a regional area in the next State.

It's 267.2 km away.         A mere 3 h 6 min drive on the M1 - the Pacific Hwy.


I tried to track it online and couldn't find how to do it. 

SO I went onto the store's chat to find out how to track it.

GUESS WHAT - even though it is advertised as I am able to track it,
the tracking system is that the person on chat at the time will phone the store to find out about it for me !

I don't call that a tracking system !

AS the person on the chat couldn't tell me much, I phoned my local store the one where I will pick it up from.

I've been on a 5 day course away from my home and office so didn't trust the delivery to my door service.

Well my local store PA tracked my computer and told me I would be phoned when it arrived.

My course is finished ! Still no computer !

I phoned again.  My local store PA phoned again to the small store in the regional area of the next State, 
Only 267.2 km away.     And a mere 3 h 6 min drive.

IT IS STILL THERE !

The small store Franchisee forgot to pass the information on to the staff to send me my computer.

NOW are we in an AGE of DIGITAL TECHNOLOGY      that makes our lives EASIER

or 

NOT !


Hope to bee back writing on beBee again bee soon !


Pleese bee patient !             I will try to bee too !



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P.S. I could have driven down there and back in one day !


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Comments

Kevin Pashuk

7 years ago #5

Great (but frustrating) story Louise Smith. It will be good when you are back up in full production. Your story did remind me of a book I read years ago "Your call is important to us. ...the truth about bullshit" https://www.amazon.com/Your-Call-Important-Us-Bullshit/dp/1400081041

Ken Boddie

7 years ago #4

Hurry back, Louise, we're missing you around the buzzes. Should've got a Mac! Just remember the following: Can't get to the bee buzzing gate, If your pc's in another state! 🐝

Phil Friedman

7 years ago #3

Thank you for adding to my anecdotal data base on this topic. Customer Relations Management Versus Customer Service https://www.bebee.com/producer/@friedman-phil/customer-relations-management-versus-customer-service via @bebee_EN
Louise Smith, we were missing you ! ;-)

Louise Smith

7 years ago #1

Thank you for your "Relevant" Javier Garc\u00eda. My computer is so slow it's driving me mad.

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