Aps5 Internal Review Officer - Geelong, Australia - Talent International

Talent International

Verified Company

Geelong, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

australia greater geelong contract au$ au$55.24 per hour
The Opportunity

This Federal agency is supporting and managing a transformative marketplace which supports people with disability and increases community engagement through more flexible access to benefits with a personalized plan and support team.

You will be joining a national, virtual team responsible for managing and triaging a pipeline of Participant-driven Plan reviews. This role is based in Geelong.

12 Mont initial term contract paying $55.24 per hour + Super.

The Role

APS 5 Internal Review Case Officer Your responsibilities will include:

Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.
Undertaking evidencebased decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.
Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
Contributing to quality improvement activities to enhance service delivery practice, processes and systems.

About you

A high level of knowledge of relevant statutory, regulatory and policy frameworks within the disability sector
An ability to develop plans and objectives for short term tasks and contributing to strategic planning for longerterm initiatives.
Experience supporting and working with people with disability and / or carers and family
Aged Care
Ability to manage a highvolume caseload
Excellent analytical skills and ability to work in a team dealing with complex information
Experience assessing complex information within legal and operating process guidelines to make fair and auditable decisions (review decisions assessable but the Administrative Appeals Tribunal)
Ability to communicate outcomes both written and verbally
Strong ability to document cases in a CRM or similar system and experience with MS Office suite
You must be an
Australian Citizen to be eligible for this position

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