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    Team Member - Sydney, Australia - Canon

    Canon
    Canon Sydney, Australia

    1 week ago

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    Description

    About the Role

    As a Team Member, you must ensure client satisfaction and service levels targets are achieved through service delivery excellence. You will display a positive "can-do" attitude and be a highly reliable individual. You will be accurate with a keen eye for detail, have good computer literacy and effective communication skills.

    Main Duties

  • Sort and prepare documents for scanning
  • Scanning documents on desktop and track scanners
  • Archive and retrieve documents
  • Create and maintain production reports
  • Handle and resolve phone and email queries

    • Administration

  • Ensure the workplace is safe and any areas of concern are addressed or escalated immediately

    • Business Development

  • Develop an understanding of the client's business and identify opportunities to generate additional revenue

    • Operations

  • Identify potential areas for cost savings for both Canon Business Services and the client
  • Understand the contracted services including service levels and scope of work
  • Ensure optimal service is provided at all times and understand implications to client of not meeting agreed service levels
  • Question processes and procedures and identify areas for improvement
  • Comply with operating manuals, training manuals, work instructions and other documented processes and procedures
  • Undertake cross training and perform other duties as and when required

    • Client

  • Establish and maintain relationships within client, suppliers, and Canon Business Services to deliver service excellence
  • Perform tasks to ensure highest level of client satisfaction is achieved

    • Reporting

  • Provide timely and accurate input into all reports

    • Other

  • Comply with Canon Business Services and client standards, policies, and codes of conduct
  • Responsible for adopting eco-friendly work practices and identifying opportunities for improving performance in environmental sustainability
  • Any other ad hoc tasks as and when required

    • About you

    Key Skills & Experience include –

  • Client focused
  • Proactive
  • Attention to detail
  • Team player
  • Task orientated
  • Commitment to job completion

    • In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm.

    We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together we make a strong contribution to the broader community in which we operate.

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