Service Delivery Manager - Sydney, Australia - Sharp & Carter

Sharp & Carter

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

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Description

Permanent position - $140k-160k + super + 20% STI

Head office
Sydney CBD
Occasional interstate travel required

The Role

The role is responsible for overseeing the day-to-day operations, promoting growth through technical innovation in order to enhance employee experience.

Core Duties:

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IT Service Management:maximising value and minimising risk
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Learning & Development:Empower employees by showing them how to get the most out of their tools and drive insights that enable improved ways of working.
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Supplier Management: Actively partner with suppliers to improve and maintain the relationship
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Technology Requests: Co-ordinate and manage large scale technology requests e.g. new site onboarding, acquisitions and divestments.
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IT Governance, Compliance & Risk: Meet all risk, legal and compliance requirements across operations.

Challenges

Maturing ITIL and ITSM process changes across IT and the wider organisation.
Maintaining high levels of employee service and sentiment across all offices state offices, building management offices and retail centres.
Leading an IT team (68) located across two sites, covering a larger number of locations
Managing multiple suppliers to ensure high service levels.

Experience

Expert knowledge of the ITIL framework, having managed transformation and the ongoing operation of Service Management processes (incident, change, problem, release, etc).
Experience in managing external 3rd party vendors and IT service providers (SIAM preferred).
Expert understanding of quality assurance policies, standards and procedures, whilst ensuring compliance.
3+ years people management, with demonstrable experience of managing a highperformance team and developing careers.
Knowledge of ServiceNow (preferably administrator level) and ITSM performance metrics reporting.
Prior experience of working with all level of stakeholders (up to SLT)

Further details in the full job description.