- Investigate and resolve service requests – describe, triage, and resolve clients requests
- Automatisation of manual tasks and design of internal tools leveraging advanced technologies, including AI, to streamline operations
- Design operational tools to make the process of issue identification (root cause) and resolution better and faster
- Collaborate with team(s) members (including risk managers, dba, dev team, customer support, etc.) to research and resolve problems
- Create documentation on troubleshooting techniques for common (repetitive) issues
- Work schedule: from Friday to Tuesday
- English level B2 and higher
- Python, SQL (PostgreSQL), the ability to work with any Unix OS
- DevOps experience
- Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus, Datadog, and AWS metrics
- T2-T3 Technical Support experience
- Experience in setting up alerts (PagerDuty)
- Technical documentation writing skills
-
Manager, Support Engineering
2 weeks ago
Hashicorp Melbourne, Australia**About HashiCorp** · HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build tools to ease these decisions by presenting solutions that span the gaps. Our t ...
-
Support Engineer
2 weeks ago
Talent Web Victoria, Australia Full timeTitele:- Level 2 Support Engineer · Location:- Melbourne · Length:- Full time Perm · Salary:- $80k + Super · Are you looking for a challenging and rewarding role in a fast-growing MSP that specialises in Managed Services, Cybersecurity, Telecommunication and Internet Services? Do ...
-
IT Support Engineer
2 weeks ago
Liberty Financial Group Melbourne, Australia Full timeAbout Liberty · Helping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about bui ...
-
Support Engineer
2 weeks ago
Ericsson Docklands, AustraliaJob Description · Join our Team · About this opportunity: · At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set ...
-
Support Engineer
3 weeks ago
Ericsson Docklands, Australia Full timeJoin our Team · About this opportunity: · At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service ...
-
Support Engineer
1 week ago
Snaphunt Melbourne, Australia Full timeThe Offer · Attractive salary & benefits · Excellent career development opportunities · Opportunity to make a positive impact · Remote Work · The Job · You will be responsible for : · Writing well-designed, testable and efficient code. · Gathering and evaluating user feedback. ...
-
Hardware Support Engineer
3 days ago
Firesoft People Melbourne, AustraliaHardware Support Engineer > based anywhere in Australia · Role - · As a Hardware Support Engineer, you will be a member of the Cloud Capacity Engineering Organization. The CCE Organization is responsible for Global hardware maintenance, repair, standards, architecture, and design ...
-
Technical Support Engineer
3 weeks ago
Vestas Melbourne, Australia Full timeVestas are looking for an enthusiastic and experienced Technical Support Engineer to provide assistance to multiple Vestas Wind platforms. This is a unique and exciting opportunity to work with specialists across Vestas and continuously interact with our R&D team. Giving you amaz ...
-
Support System Engineer
1 week ago
Airservices Australia Victoria, Australia Full timeA rewarding full-time opportunity for a Support System Engineer to join the OneSKY & Aerospace Transformation Program. · Melbourne based. · Flexible working conditions. · Embrace our passion to deliver outstanding team results. · The Organisation: · Airservices Australia is a go ...
-
Customer Support Engineer
4 weeks ago
Philips Melbourne, Australia Full timeJOB DESCRIPTION Job Title · Customer Support Engineer - VIC Job Description · Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed a ...
-
Cloud Support Engineer
2 hours ago
Amazon Melbourne, Australia Full timeDESCRIPTION · ABOUT US · AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support tea ...
-
Technical Support Engineer
1 week ago
Mimecast Victoria, Australia"Want to work on technical challenges that span complex micro-service architectures, millions of users and tens of thousands of servers? Then come join our dynamic Technical Support Team and deliver products to millions of users" · What You'll Do · The Technical Support Engineer ...
-
Technical Support Engineer
3 weeks ago
Vestas Melbourne, Australia Full timeVestas are looking for an enthusiastic and experienced Technical Support Engineer to provide assistance to multiple Vestas Wind platforms. This is a unique and exciting opportunity to work with specialists across Vestas and continuously interact with our R&D team. Giving you amaz ...
-
Senior Support Engineer
22 hours ago
Australia Post Melbourne, Australia Full timeHelp us deliver like never before · We're looking for a Senior Support Engineer to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, se ...
-
IT Support Engineer
2 weeks ago
Milestone IT (Milestone Information Technology) Melbourne, AustraliaAdded Monday 26th of February :40:21 AM · Milestone IT is currently working with this brilliant nationwide business that right now has an exciting opportunity for an experienced IT Support Technician to join a great team. · Working with a small team of IT specialists, you will ...
-
Admin Support Engineer
6 days ago
XPT Software Australia Pty Ltd Melbourne, AustraliaJob Description · Job Description: · Provide a high level of administration support, proof reading documents and formatting and managing excel spread sheets · Maintains executive's appointment schedule by planning and scheduling meetings. Including ability to prioritize meetings ...
-
IT Helpdesk Support Engineer
3 days ago
Information & Communication Technology | Help Desk & IT Support Melbourne, Australia Contract/TempMilestone IT is currently working with this brilliant organization located in Perth that right now has an exciting opportunity for an experienced IT Helpdesk Support Engineer to join a great team. · Working with a small team of IT specialists, you will be providing Level 1 suppor ...
-
Cloud Support Engineer
1 week ago
Amazon Melbourne, Australia Full timeDESCRIPTION · As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tacti ...
-
Software Support Engineer
2 weeks ago
SICE Pty Ltd South Yarra, Australia Full timeSICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic, versatile and results-oriented software support engineer to join our Tolling team in Melbourne. This role will support, coordinate and maintain our tolling software and systems ...
-
network & voice support engineer
1 week ago
Opus Recruitment Solutions Melbourne, Australia Full timeApply · Network & Voice Support Engineer · Melbourne, Australia · Permanent · $ $80000 per annum · We are working with a leading independent telecommunications carrier who have developed and grown some fantastic client relationships over the past 15+ years. They are looking for a ...
Technical Support Engineer L2 - Melbourne, Australia - Capital
Description
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.Who we are:
At , we're a dedicated team committed to providing exceptional technical support and ensuring the smooth functioning of our trading platform. We value integrity, innovation, and collaboration, striving to deliver top-notch service to our users every day.
What we do:
Our team focuses on automating and optimising technical support processes using cutting-edge technologies. We troubleshoot and resolve issues swiftly to enhance user experience. We aim to stay ahead of industry trends, setting new standards for online trading platforms.
Who we want to be:
Looking ahead, we aspire to be industry leaders in providing unparalleled support and guidance to traders worldwide. We're committed to continuous improvement, embracing new skills and technologies to evolve with the ever-changing needs of our users. Our goal is to maintain as a trusted partner for traders, offering excellence in service and innovation.
Position overview
We are looking for a Technical Support Engineer to join our dynamic team and play a critical role in ensuring our services run smoothly. As a Technical Support Engineer, you will be responsible for investigating and resolving service requests from customers, automating manual tasks, developing internal tools using advanced technologies such as artificial intelligence, and collaborating with cross-functional teams to improve operational efficiency.
Responsibilities:
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.Not what you are looking for? Try these related job searches
Technical Support Engineer L2 jobs in Melbourne
Technical Support jobs in Melbourne
careers in Melbourne
Forex Customer Service jobs in Melbourne
Forex jobs in Melbourne
Looking to hire in Melbourne?
Post a job and find Forex staff in Melbourne.