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    Senior Product Designer - Melbourne, Australia - NAB

    NAB
    NAB Melbourne, Australia

    6 days ago

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    Description

    It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.

    Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

    About the role

    Join one of Australia's largest design teams as a Senior Product Designer led by our new Chief Design Officer.

    We, the team, are looking for amazing Senior Product Designers to make a difference to millions of our customers who connect with us daily. We do this by instilling the following Design Values:

    • Respect and trust one another to deliver
    • Seek to collaborate
    • Take ownership and be accountable
    • Maintain a learner's mindset
    • Create quality work consistently

    The role has the responsibility of applying human-centred design (HCD) tools, to work with various teams across the enterprise. You will deliver NAB's strategic ambition of improving our customer and banker experience by performing customer research, generating insights, prototyping concepts and designs, optimising processes and experiences, and generally ensuring that change is delivered in a thoughtful, considered and empathetic way.

    What you'll bring:

    • Strong experience working as a product designer or UX/UI designer.
    • Experience within finance or service industries.
    • Excellent working knowledge of the design process, experience design methodologies and principles.
    • Proven experience in working in a delivery environment. Collaboration with Product Owners, technology partners and delivery squads to take design from brief to delivery.
    • Strong stakeholder management and influencing skills to liaise with senior stakeholders and different teams across the organisation to deliver enterprise-wide solutions.
    • Be the voice of customers and colleagues. Comfortable in having challenging conversations to problem-solve and advocate for the best experiences.
    • Demonstrated experience working in Agile, using agile tools & methods.
    • Strong ability to independently perform the essential capabilities required in this role and ability to handle multiple projects at the same time.
    • Proven experience using design processes and tools to digitise experiences including the use of Figma, Survey tools, and other digital collaboration tools
    • Extensive experience in visual design and user interactions.
    • Strong understanding of HTML/CSS.

    Your Skills and Experience:

    • Mindset - A solid grasp of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth.
    • Journey Mapping – Solid experience in stakeholder, empathy and journey mapping and creating personas and archetypes.
    • Research – Perform desktop research such as landscape and literature reviews, competitive analysis, trend monitoring and go to market analytics.
    • Interviews and Testing – Plan and conduct interviews and testing using various techniques and translate insights into solid design solutions and provide strong rationale for the design decisions made.
    • Benchmarking – define key metrics for evaluating usability and overall user experience using benchmarking tools such as System Usability Scale (SUS) and Standard User Percentile Rank Questionnaire (SUPR-Q).
    • Storyboards and Userflows – Competent in scenario planning, creating story boards, userflows, taskflows and wireflows including error scenarios and task analysis.
    • Prototyping – Strong experience using a variety of prototyping methods including low, mid & high-fidelity prototypes, wireframes, interaction design, information architecture and accessible content hierarchies, flow sequencing, and page-level structures.
    • Design System and Digital Layout – Experience with design systems including creating component design & specification and experience patterns. Experience creating digital layouts and responsive design.
    • Accessibility – Experience applying accessibility guidelines to create inclusive design.
    • Collaboration - Ability to collaborate closely with a cross functional team of Designers, Product Owners, Technical Analysts, Engineers/Developers, and other experts across the business to define cohesive, accessible, attractive design standards, interaction patterns and styles across our entire suite of products.
    • Communication - Proven experience communicating between technical and business stakeholders, building rapport, and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders.
    • End-to-end design delivery – designing UX wireframes to creating hi-fidelity UI for handover to developers for build, conduct 'built as design' reviews and support developers with any UX queries during development phase.

    A diverse and inclusive workplace works better for everyone

    At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.

    Join NAB
    If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know. ??

    To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.??

    Please note unsolicited CVs from agencies will not be accepted.?

    We are here to serve the customers well and help our communities prosper.

    Today, there are more than 38,000 colleagues, serving over 10 million customers, at over 900 locations throughout Australia, New Zealand and around the world.

    We are here to serve the customers well and help our communities prosper.

    Today, there are more than 38,000 colleagues, serving over 10 million customers, at over 900 locations throughout Australia, New Zealand and around the world.

    Perks and benefits

    Banking and financial services discounts

    Don't provide your bank or credit card details when applying for jobs.

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