- Join an iconic Australian Brand
- Forbes Top 100 innovative company
- Unlock an opportunity to work for ASSA ABLOY, we're more than just locks
- Provide assistance to customers via phone, email, webchat and face to face where applicable
- Liaise with internal stakeholders to achieve desired outcomes
- Contribute to continuous improvement and achieve personal and team KPIs
- Keep up-to-date on product and process knowledge
- Ensure the prompt resolution of customer enquiries
- Excellent communication skills
- A "can do" attitude and strong customer focus
- A highly motivated and an enthusiastic personality
- Good time management skills and a high level of problem solving and negotiation skills
- An intermediate understanding of Microsoft Office applications and the ability to pick up Microsoft D365 CRM and AX
- An ability to quickly understand customer requirements and learn the technical/system aspects of the products we pride ourselves on
- Opportunity to work for a large successful global organisation
- Ongoing learning and development to meet your professional development needs
- True career opportunities in the wider business with many and varied career pathways
- Onsite café with subsidised coffee, onsite parking, close to public transport, great team environment
- A supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate
-
Customer Service Officer
2 days ago
ASSA ABLOY Entrance Systems Oakleigh, Australia Full timeJoin an iconic Australian Brand · Forbes Top 100 innovative company · Unlock an opportunity to work for ASSA ABLOY, we're more than just locks · About Us · ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and conveni ...
-
Administration Assistant
6 hours ago
Superior People Recruitment Oakleigh, AustraliaThis is an Administration Assistant role with an expanding company and a career opportunity which can lead you to a more customer service based role working directly with the clients in the future · Administration Assistant duties will include: · Printing of orders from website · ...
-
Operations Administration Officer
6 hours ago
Assa Abloy Oakleigh, AustraliaOperations Administration Officer- Join an iconic Australian Brand · - Melbourne based role · - Forbes top 100 list of most innovative companies · **About Us** · ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety ...
-
Credit & Administration Officer
2 days ago
13cabs Oakleigh, AustraliaAbout Your Role · This role supports both the local office administration responsibilities and the National Credit and Collections team. Local office responsibilities include, but not limited to, customer service, administration activities such as lost property, processing and ca ...
-
Payroll Specialist
6 days ago
ASSA ABLOY Entrance Systems Oakleigh, Australia Full timeAbout Us · ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. Our iconic brands ...
-
Payroll Specialist
6 days ago
ASSA ABLOY Oakleigh, AustraliaAbout Us · ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. Our iconic brand ...
-
Branch Manager/Supervisor
3 days ago
Middy's Oakleigh, Australia Full timeAbout us · With a National network of over 100 branches, Middy's is the largest independent electrical wholesaler in Australia and have been in business for over 90 years. Our size and geographic diversity provides career options in broad and diverse employment areas throughout A ...
-
Evening Forklift Driver
2 days ago
1800DRIVERS Oakleigh, Australia Full timeOAKLEIGH,MELBOURNE,VIC,3166 3 Apr 2023 View Matching Candidates · Monday to Friday 4 hrs a shift great to work around other commitments and make extra coin along the way · 4 Hrs per shift 5 days a week Monday to Friday · Part-time LF driver for a Family Small Business · CALL 1800 ...
-
Demand Planner
3 days ago
ASSA ABLOY Entrance Systems Oakleigh, Australia Full time· • Join an iconic Australian Brand · • Forbes Top 100 innovative company · • Unlock an opportunity to work for ASSA ABLOY, we're more than just locks · About Us · ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, sa ...
-
Demand Planner
4 days ago
ASSA ABLOY Oakleigh, Australia· • Join an iconic Australian Brand · • Forbes Top 100 innovative company · • Unlock an opportunity to work for ASSA ABLOY, we're more than just locks · About Us · ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, s ...
-
Payroll Specialist
5 days ago
ASSA ABLOY Oakleigh, Australia Paid WorkCareer Opportunities: Payroll Specialist · Requisition ID Posted - ASSA ABLOY Australia Pty Ltd - Pacific and North East Asia - AUS: Victoria (Oakleigh - Huntingdale Rd) - Finance - Posting Country (1) - Yes - Entry level - No Travel Required · Job Description Print Preview ...
-
Demand Planner
5 hours ago
ASSA ABLOY Oakleigh, Australia Paid WorkCareer Opportunities: Demand Planner · Requisition ID Posted - ASSA ABLOY Australia Pty Ltd - AAAU Group - AUS: Victoria (Oakleigh - Huntingdale Rd) - Supply Chain - Posting Country (1) - Yes - Not applicable - No Travel Required · Job Description Print Preview · • Join an i ...
Customer Service Officer - Oakleigh, Australia - ASSA ABLOY
Description
About Us
ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a manufacturing site which takes design concepts through to finished products for both the local and export market. Our iconic brands, such as Lockwood, Abloy, Whitco and Yale are driven by innovation and have been recognised with ASSA ABLOY's inclusion in Forbes' Top 100 most innovative companies list, on four separate occassions. This is an exciting time to join our business as we continue along our journey of ongoing expansion, change, and transformation
About The Role
Join our national team as a Customer Service Officer based onsite in Oakleigh, Melbourne. Reporting to the Customer Service Coordinator, you will be responsible for providing exceptional customer support, focusing on first contact resolution. In this fast-paced and exciting role, you will:
About You
For you to be successful in this role, you will need:
Why work with us?
We encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply. No unsolicited agencies please.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
