Customer Service Officer - Oakleigh, Australia - ASSA ABLOY Entrance Systems

ASSA ABLOY Entrance Systems Oakleigh, Australia

1 week ago

Full time

Description

Join an iconic Australian Brand
Forbes Top 100 innovative company
Unlock an opportunity to work for ASSA ABLOY, we're more than just locks

About Us

ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a manufacturing site which takes design concepts through to finished products for both the local and export market. Our iconic brands, such as Lockwood, Abloy, Whitco and Yale are driven by innovation and have been recognised with ASSA ABLOY's inclusion in Forbes' Top 100 most innovative companies list, on four separate occassions. This is an exciting time to join our business as we continue along our journey of ongoing expansion, change, and transformation

About The Role
Join our national team as a Customer Service Officer based onsite in Oakleigh, Melbourne. Reporting to the Customer Service Coordinator, you will be responsible for providing exceptional customer support, focusing on first contact resolution. In this fast-paced and exciting role, you will:

Provide assistance to customers via phone, email, webchat and face to face where applicable
Liaise with internal stakeholders to achieve desired outcomes
Contribute to continuous improvement and achieve personal and team KPIs
Keep up-to-date on product and process knowledge
Ensure the prompt resolution of customer enquiries

About You
For you to be successful in this role, you will need:

Excellent communication skills
A "can do" attitude and strong customer focus
A highly motivated and an enthusiastic personality
Good time management skills and a high level of problem solving and negotiation skills
An intermediate understanding of Microsoft Office applications and the ability to pick up Microsoft D365 CRM and AX
An ability to quickly understand customer requirements and learn the technical/system aspects of the products we pride ourselves on

Why work with us?

Opportunity to work for a large successful global organisation
Ongoing learning and development to meet your professional development needs
True career opportunities in the wider business with many and varied career pathways
Onsite café with subsidised coffee, onsite parking, close to public transport, great team environment
A supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate

We encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply. No unsolicited agencies please.

Client Service Officer

1 week ago

Demant Oakleigh, Australia

**WHO IS AUDIKA** · - Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intell ...
Retail Customer Service Officer

1 week ago

Australia Post Oakleigh, Australia

**Job no**: · **Brand**: Australia Post · **Categories**: Retail & Customer Service · **Work type**: Permanent Part Time · **State**: VIC · **Location**: Oakleigh · Every year, all over Australia, around one million customers walk into one of Australia Post's 4,400 Post Offices. ...
Customer Service Officer

1 week ago

ASSA ABLOY Oakleigh, Australia

Join an iconic Australian Brand · Forbes Top 100 innovative company · Unlock an opportunity to work for ASSA ABLOY, we're more than just locks · About Us · ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety and conven ...
Project Administrator

2 days ago

Balpara Oakleigh, Australia

**Location**: Oakleigh - Victoria · **WorkType**: Full Time · **Salary**:$ to $ Annual · Based in our Oakleigh office in the Eastern suburbs of Melbourne, we have an exciting opportunity for a talented and experienced **Project Administrator** to join our growing, thriving and re ...
Ndis Clinic Administrator

4 days ago

Health and Community Recruitment Oakleigh, Australia

**Are you a passionate **administrator or home care **coordinator** and looking for a **flexible** work **from** home opportunity?** · Health and Community Recruitment are a specialist recruitment agency dedicated to connecting passionate health talent with the best opportunities ...
Client Services Manager

3 days ago

Simplerecruit Oakleigh, Australia

Southeast Location - Oakleigh · Great remuneration with profit sharing bonuses · Rare Opportunity to make a valued contribution to a growing company · Job Summary to appear in search results. · Manage the office functions and the scheduling of the job bookings, work closely with ...
Bus Driver

3 days ago

Ventura Oakleigh, Australia

**Posted**: 01/02/2023 · **Closing Date**: 28/02/2023 · **Job Type**: · Permanent - Full Time · **Location**: · Oakleigh · **Job Category**: · Logistics, Supply & Transport · About Ventura · Ventura has been moving people since 1924 and is the largest privately owned bus company ...
Administration Assistant

5 days ago

Superior People Recruitment Oakleigh, Australia

This is an Administration Assistant role with an expanding company and a career opportunity which can lead you to a more customer service based role working directly with the clients in the future · Administration Assistant duties will include: · Printing of orders from website · ...
Sales & Administration Coordinator

10 hours ago

Attic Group Oakleigh, Australia

**SALES AND ADMINISTRATION COORDINATOR** · The Attic Group is a family-owned business and the leading name in Attic conversions, building products and storage solutions across Australia. We have improved the homes of over 40,000 Australian families. We are currently looking for a ...
Clinic Administrator

4 days ago

Health and Community Recruitment Oakleigh, Australia

**Are you a passionate **administrator or rostering **coordinator** and looking for a **flexible** work **from** home opportunity?** · Health and Community Recruitment are a specialist recruitment agency dedicated to connecting passionate health talent with the best opportunities ...
Junior Executive Assistant

1 week ago

A2B Australia Oakleigh, Australia

Our 13cabs Taxi network is the largest in Australia directly supporting 10,000 vehicles and 40,000 Drivers. We believe in the importance of accessible, dependable and equitable transport in the community and are building the team, technology and brands to support its delivery. · ...
Warehouse Team Leader

1 week ago

IPA Personnel Services Oakleigh, Australia

The core of this role is to support on-site employees with disabilities in a production environment. · Our clients' foundation operates over 30 commercial operations across the Eastern seaboard covering a range of products mix including packaging, document destruction, recycling ...
Employment Coach

2 days ago

Endeavour Foundation Oakleigh, Australia

Endeavour Foundation is one of Australia's largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can g ...
Operations Administration Officer

1 week ago

Assa Abloy Oakleigh, Australia

Operations Administration Officer- Join an iconic Australian Brand · - Melbourne based role · - Forbes top 100 list of most innovative companies · **About Us** · ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety ...
Buying - Direct

1 week ago

Assa Abloy Oakleigh, Australia

Join an iconic Australian Brand · - Forbes Top 100 innovative company · - Unlock an opportunity to work for ASSA ABLOY, we're more than just locks · **About Us** · ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safe ...
Customer Service Consultant

3 days ago

Simplerecruit Oakleigh, Australia

Southeast Location - Oakleigh · - Service Industry · - Hybrid Working Option Available · **The Business** · This well-established 5-star business located in Oakleigh provides a specialist solution to Melbourne's property owners. This business has demonstrated rapid growth over th ...
Buying - Direct

1 week ago

B&B Roadway and Security Solutions Oakleigh, Australia

Join an iconic Australian Brand · - Forbes Top 100 innovative company · - Unlock an opportunity to work for ASSA ABLOY, we're more than just locks · **About Us** · ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safe ...
Full Time Bus Driver Positions

1 week ago

Ventura Oakleigh, Australia Full time

**Posted**: 05/06/2023 · **Closing Date**: 03/07/2023 · **Job Type**: · Permanent - Full Time · **Location**: · Oakleigh · **Job Category**: · Logistics, Supply & Transport · About Ventura · Ventura has been moving people since 1924 and is the largest privately owned bus company ...
Underground Technical Designer

10 hours ago

Balpara Oakleigh, Australia

**Location**: Oakleigh - Victoria**WorkType**: Full Time**Salary**: · ***$0 to $0 AnnualBased in our Oakleigh office in the Eastern suburbs of Melbourne we have an exciting opportunity for a talented and experienced **Underground Technical Designer** to join our growing thriving ...
Administration Officer

1 week ago

Churches of Christ Oakleigh, Australia

**Churches of Christ, Oak Towers Aged Care Service, Oakleigh (VIC)** · **Permanent, Part-time Opportunity** · **Imagine working for us** · Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow ...