Customer Service Representative - Tullamarine, Australia - BDP International

BDP International Tullamarine, Australia

2 days ago

Permanent

Description

Job Description

Scope:

To provide the best customer service to our customers and global PSA BDP offices & agents

To leverage trade lane & market knowledge to service PSA BDP customers & to assist our Sales team to gain market advantage

To leverage our relationships with our vendors in Trucking, Rail, Ocean Freight, Airfreight and Warehousing sectors to ensure best outcomes for our customers and for PSA BDP.

Application of Logistics principals to assist our customers to grow their business through greater efficiency and continuous improvement.

Report to:

Customer Service Supervisor / Manager

Major Duties & Responsibilities:

Quotations for PSA BDP Australia "house accounts"

Quotations for Global PSA BDP Offices & Agents

Tracking / Tracing shipments for our customers as required

Assisting Sales & Business Development to quote new opportunities

Manage compliance enquiries for our customers, ensuring we are compliant with PSA BDP policies and regulatory compliance relating to embargos etc

Contribute to strong relationships with suppliers (Shipping Lines, Co-loaders, Airlines, truckers)

Ensure timely and accurate information is entered into our operating system

Procurement from our vendors (Shipping Lines, Airlines, Co-Loaders, Rail & Cartage companies)

Order Management, assisting our customers in co-ordination of their Import orders.

Order Status Reporting (Using CargoWise order manager)

KPI reporting to our customers as required

Operational Problem Solving with PSA BDP Offices, Agents

Working with Finance to resolve invoicing issues with Customers, Vendors, PSA BDP offices, Agents

Exemption Type Exempt (Salaried) Job Requirements

Experience:

Freight Forwarding experience essential

CargoWise experince advantegous

Preferred knowledge of rate procurement / quoting

Working in a team of 6 in the Customer Service the successful applicant will be a team player with a strong desire to go above and beyond for our customers and internal stakeholders.

Customer Service Representative

1 week ago

NEXTDC Port Melbourne, Australia

Company Description · At NEXTDC we are building the heart of Australia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and internati ...
Customer Service Representative

6 days ago

Davidson Group Services Port Melbourne, Australia

We have a 12 month contract opportunity for an experienced Customer Service Representative, based in Port Melbourne. Working for a leading automotive brand, you will provide end-to-end case management for customers, dealers and internal business inquiries. Striving to support the ...
Customer Service Representative

3 days ago

Melt Executive Port Melbourne, Australia

Our client is a leading provider of equipment solutions, specialising in inspection equipment across various industries globally. The company is currently seeking a motivated individual to join their team as a Customer Support Representative for the Australia & New Zealand region ...
Customer Service Representative

1 day ago

Bright Food Asia Pacific Pty Ltd Port Melbourne, Australia

**Introduction**: · About the Company · The Calendar Cheese Company is Australia's leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Che ...
Customer Service Representative

22 hours ago

Veritas Recruitment Pty Ltd Tullamarine, Australia

**Work Type**: · - Permanent - Full Time**Work Mode**: · - Office**Industry**: · - Logistics Distribution & Supply Chain**Location**: · - Tullamarine - Victoria**Salary**: · $75, $90,000.00 Yearly · **Reference**: · - BH-26503**ABOUT THE COMPANY** · Australian-owned, our client i ...
Maintenance Services Representative

6 days ago

Panasonic Avionics Tullamarine, Australia

**Maintenance Services Representative (MSR) x2** · Panasonic Avionics Corporation (PAC) is a world leading supplier of in-flight entertainment, communication system and aircraft maintenance company with Australia's head office located in Alexandria, NSW with offices in NSW, VIC, ...
Customer Service Representative

1 week ago

Bright Food Asia Pacific Pty Ltd Port Melbourne, Australia

**Introduction**: · About the Company · The Calendar Cheese Company is Australia's leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Che ...
Customer Service Representative

1 week ago

Recruit19 Tullamarine, Australia

Exciting role within a well-established freight forwarding company · - Tullamarine location with onsite parking · - Great team culture · **You are** a customer service specialist with fantastic communication skills. You have a 'can do' attitude and gain satisfaction from solving ...
Client Service Representative

22 hours ago

Healthcare Professionals Group Tullamarine, Australia

**About the company** · Our client is a world-class logistics company passionate about supplying logístical support for the health and biopharmaceutical industry. · **About the opportunity** · This role is responsible for providing an outstanding customer experience and solution- ...
Customer Services Representative

5 days ago

Caterpillar Tullamarine, Australia

**Career Area**:Finance**: · **PRINCIPAL DUTIES AND RESPONSIBILITIES**:Responsibilities may vary but, may include various combinations of the following. · - Collects delinquent active contracts through telephone contact and field visits · - Authorizes and conducts equipment repos ...
Service Delivery Representative

5 days ago

Labourpower Tullamarine, Australia

Call Centre and Customer Service · Tullamarine, Melbourne, Australia · Service Delivery Representative · Based at Tullamarine, the Service Delivery Representative is a key member of the Service Delivery Team and is responsible for delivering improvements in customer service throu ...
Customer Service Representative

4 days ago

Healthcare Professionals Group Tullamarine, Australia Full time

About the company · Our client is a world-class logistics company passionate about supplying logistical support for the health and biopharmaceutical industry. · About the opportunity · This role is responsible for providing an outstanding customer experience and solution-based ...
Team Leader

3 days ago

Star Aviation Services Melbourne Airport, Australia

**Introduction**: · Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care · **Description**: · This role leads a team o ...
Airline Representative

1 week ago

China Southern Airlines Melbourne Melbourne Airport, Australia

China Southern Airlines Melbourne is recruiting Airport Representative · **Position**:China Southern Airlines Airport Representative · **Location**:China Southern Airlines Melbourne Airport Office · **Vacancies**: · 1.Full-time, Number of Vacancies: 1 · 2.Full-time with 12 months ...
Internal Sales Representative

1 day ago

Floyd Australia Pty Ltd Tullamarine, Australia

**About Us** · This is an excellent opportunity to join a dynamic long-established Australian-owned & operated company that is looking for the services of an experienced, enthusiastic Internal Sales / Customer Service Representative based in Tullamarine, Victoria to join its team ...
Project Coordinator

1 week ago

Melbourne Airport Melbourne Airport, Australia

**Come along and champion the Traveller experience at Melbourne Airport. We are looking for an enthusiastic and proactive individual with a passion of business/continuous improvements. Design, development & deliver business improvements across all Terminal projects** · We current ...
Inside Sales Representative

1 day ago

Laminex AU Tullamarine, Australia

**Haven't heard of us? Let me break it down for you.** · We've been a part of the iconic Australian design landscape for over 85 years. Only a few short years after Australian's became happy little Vegemite's, families were spreading their toast in kitchens and on tables made by ...
Ramp Officer

1 week ago

Menzies Aviation Melbourne Airport, Australia

**Overview** · People. Passion. Pride. This is what has driven our teams since 1833. · Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six co ...
Project Coordinator

1 week ago

Melbourne Airport Melbourne Airport, Australia

**Are you an experienced Process Improvement Specialist? Come along and champion the Traveller experience at Melbourne Airport. We are looking for an enthusiastic and proactive individual with a passion of business/continuous improvements. Review, improve, and redesign business p ...
Looking for Customer Service Agents at Melbourne

3 days ago

Claymore Personnel Tullamarine, Australia

Are you a seasoned customer service professional interested in an exciting opportunity at Melbourne International Airport? We, as a recruitment agency, are currently on the lookout for dedicated Service Delivery Agents to join a leading Ground Handler team. · **Key Responsibiliti ...