APS6 Service Desk Team Leader - Canberra, Australia - Comcare (Australian Government)

Comcare (Australian Government) Canberra, Australia

1 day ago

Description

The Technology and Information Management (TAIM) Unit maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.

Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end user support within Comcare's ICT environment. This team provides guidance and assistance in the management of service requests, incidents and ICT asset management.

The Client Services Team Leader will provide team leadership and technical guidance to the Service Desk function and ensure the delivery of responsive, reliable, and respectful ICT support and service to Comcare workers, within timeframes. The Team Leader will be responsible for managing a regionally dispersed team of Service Desk Analysts.

Mandatory Qualifications/Experience

Strong knowledge and understanding of the ITIL Framework with preference of having ITIL v4 qualification.
Minimum 2 years in experience in an enterprise Information Technology environment.

Specific Conditions

Some interstate travel is required, including overnight absences.
Management of the after-hours on-call roster (where operational necessities dictate).

Security Clearance

Ability to obtain and maintain a Baseline Security Clearance

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).

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