- Preferably Sydney based / Hybrid setup (WFH +2 days/week WFO - Sydney CBD 2000)
- Min. 12 months contract (strong potential for perm conversion)
- Up to $540/day (incl. super + laptop + training) Build your career with 1 of the World's leading Cloud Software company & be a key contributor to their Global Technical Support team
- Working with customers directly to manage & resolve challenging issues for the client's partners and customers.
- Strong analytical & troubleshooting ability in resolving technical cases created by customers looking for help to answer technical questions about the client software & platform.
- Good understanding of analysing log files and standard debugging concept
- Gain an understanding of the ITSM platform & all core functionality.
- Analyse data with a view to isolate the potential cause of the issue.
- Ability to work with high-value customer administrators and developers & accomplish personal & group goals
- Some familiarity in incident, problem, and change management as well as knowledgebase management, defect & escalation management. What skills you'll bring to the team:
- Fluent in both Korean & English (written & verbal), and previously worked in a cross-skilled role providing English & Korean Support
- Strong Application Support/Front-end/Web support experience (preferably web based products or e-commerce) & strong ability to troubleshoot difficult technical issues
- Worked with dynamic HTML components : AJAX, JavaScript, CSS, XML, HTML, XHTML
- Familiarity working with Java or similar backend programming languages
- Good understanding of ITSM practices Nice to Haves:
- Experience using Linux, Unix OR Microsoft Server
- Ability to read, understand & debug JavaScript or other similar scripting languages : Python, Perl, Unix Shell, Windows Shell
- Good Experience with Relational databases (e.g MySQL or Oracle)
- Some exposure to Web Services (consuming or providing) (SOAP, REST)
- Experience with 3rd party application integrations
- Experience providing SaaS support is a plus
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Korean/English Application Support Specialist - Sydney, Australia - REAL TIME AUSTRALIA
Description
Position Overview:
1x Sr. TSE (Bilingual - Korean + English)
Our client is expanding & changing the way people work. They help modern enterprises operate faster and become more scalable than ever before.
We have placed several contractors for our client's Support team & are looking to hire a new Bilingual Senior Technical Support Engineer who will be responsible for managing & resolving the most challenging issues & the escalation for the customer & provide technical guidance in addressing their business needs.
UX Team:
The UX Team delivers exceptional customer support which is why we are so customer-centric. Our Engineers are driven & continue to evolve in our support of Service Portal & our Emerging products in the Mobile & Collaboration space.
What you'll be doing:
We are looking for an engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing & resolving challenging issues for our partners & customers. This includes developing Subject matter expertise & collaborating with other team members in various technologies.
Must Haves:
Should be able to implement, maintain, or provide support in 2 or more of the following core competency areas:
What awaits you: You can look forward to an exciting & innovative tech culture, state of the art facilities, very supportive & collaborative environment, strong growth projectory & the opportunity for perm conversion. *Please Note: All candidates Must be local to Sydney & will need to be Perm Residents or Citizens (for Perm conversion)
