- Act as senior IS&T service analyst
- Based in Cannon Hill
- Hands-on role reporting to the service delivery manager
- Manage escalated tickets, problem tickets and provide expert advice on common tickets.
- Create knowledge base articles in order to review and amend Service Desk policies and procedures
- Work closely with third level infrastructure and applications teams to investigate problems and major incidents
- Promptly resolve problems, troubleshoot & escalate to second or third level support to assist the broader team in providing a stable, effective IT solution for the business.
- Manage queries, trouble tickets, work orders and Requests for Service ensuring details are captured into Service Desk system and progress and outcomes communicated to the business according to agreed service levels and resolution targets.
- Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
- Provide remote assistance
- Travel where required to support or deliver IT services to all Compass Group locations.
- Provide 2nd level support for external clients using Compass Group services or technology as required.
- Minimum of 5 years' experience in a Service Desk or IT support role.
- ITIL Certification.
- Strong Networking skills – SOHO Network support.
- Excellent oral and written English.
- Knowledge of local and wide area networks, including VPN.
- Knowledge of the Microsoft Office suite 2016.
- Knowledge of Windows Server & Windows desktop environments.
- Knowledge of Microsoft Exchange Online.
- Effective organisational and time management skills.
- Ability to work autonomously and fit well within a team.
- Immediate access to 100+ retail discounts accessible from your mobile
- Multiple salary packaging options to help your dollar go further
- Health and wellbeing employee benefits to help look after you
- Recognition programs including service and safety awards, regular team events, site-based benefits and company discounts.
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IT Support - Cannon Hill, Australia - Compass Group
Description
$67,000 + super
Today and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.
THE POSITION
THE PERSON
THE BENEFITS
