Maintenance Support Officer - Cannon Hill, Australia - Empire Careers

Empire Careers
Empire Careers
Verified Company
Cannon Hill, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Contact Name :
Louise Clark


Contact Phone :

Location :
Cannon Hill


Job Type :
Fixed Term/ Temp

Job Salary :
$44.49 per hour


AO3 Call Centre - Maintenance Support Officer
-
3 months with possible extension:


  • $ super per hour:
-
ASAP Start:

-
Queensland Government:

-
South East Brisbane - close to public transport

The Role
Fantastic opportunity to join this great team environment in a Call Centre as a Maintenance Support Officer.

You will build relationships with customers and contractors and your duties will include:


  • Arranging responsive maintenance for Government Housing Properties
  • Answering or making customer calls to address their maintenance needs.
  • Engaging with callers to confirm or clarify information and calming angry customers, as needed.
  • Building relationships with customers and contractors
  • Appropriately using software, databases, scripts, and tools
  • Understanding and striving to meet or exceed call centre metrics.
  • Providing consistent customer service
***
You

  • Call Centre Skills/Knowledge
  • Problemsolving and Deescalation skills
  • Multitasking ability
  • Exceptional customer service, active listening and verbal and written communication skills
  • Strong time management and decisionmaking ability
  • Able to collaborate and work in a team.
  • Microsoft Office Skills in Excel, Word and Teams
- ** Government experience highly desirable
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