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    CRM Manager - Sydney, Australia - ClearScore

    ClearScore
    ClearScore Sydney, Australia

    1 day ago

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    Description

    We're seeking an ambitious CRM Manager who is passionate about helping people across Australia and New Zealand improve their finances. ClearScore has one of Australia's largest fintech userbases.

    Reporting to our Head of Marketing, you will be an essential part of our small but impactful CRM team. CRM is the team that helps bring our users back by sending the right message to the right user at the right time. This team supports new user activation, engagement, and monetisation.

    This role will be focused on our monetisation efforts, bringing the right offer to the right user at the right time. You'll be working closely with our other CRM Manager (who looks after activation and engagement) to deliver a seamless user journey in CRM, and cross-functionally with the commercial, product and design teams.

    The right candidate will possess a mix of the following skills:

    Hard skills:


    • CRM Creative: Be comfortable writing, designing, and coding compelling emails (HTML, CSS, JavaScript) with solid attention to detail.


    • Marketing Analytics: Have strong analytical skills to dig into performance and then continuously design, deliver, and analyse experiments to improve performance.


    • User-focused: Most importantly, be curious about our users, their goals, what motivates them, and what their frustrations are – and turn that into brilliant campaigns.

    Soft skills:


    • Communication: Excellent communication and interpersonal skills, with the ability to communicate effectively and appropriately with colleagues, suppliers, and others at all levels, including senior stakeholders.


    • Collaboration: Able to work well as part of a team, knowing when to take the lead on something and when to support others leading. Always focused on finding solutions.


    • Self-management: Self-motivated, able to effectively prioritise their workload and thrive in a fast-paced environment.


    • Delivery and outcome-focused approach: You deliver high-quality work that delivers results.

    If you're motivated by autonomy and enjoy working with high-performing people who will push you to the stars, then this is the place for you We're a team of passionate people trying to make a difference. We take our team's culture incredibly seriously—we have big ambitions when it comes to what we do and how we do it.

    What success looks like:


    • After three months, you will have learnt about ClearScore and how it works, be able to deliver one-off campaigns with ease, have built relationships with key stakeholders, and delivered one major project (specifics tbc).


    • After six months, you will have demonstrated strong accountability for trading and delivered another major project (specifics tbc).


    • After 12 months, you will have started to identify the most significant opportunities in CRM at ClearScore, demonstrated your ability to prioritise and focus on the ones that will make a difference, and proven yourself as a critical contributor to the ANZ business.

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