CRM Capability Program Manager - Sydney, Australia - eHealth NSW

eHealth NSW

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Employment Type:
Full Time Exempt (up to 12 months)
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Position Classification:Health Manager Level 5
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Remuneration:$157, $176,641.00 per annum (plus 11% superannuation)

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Hours Per Week:40

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Location:Flexible working arrangements with a mix of working from home and from our St Leonards office

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Requisition ID:REQ429306

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Applications Close:Wednesday 6 September 11:59pm

Join the team driving the digital transformation of Australia's largest public health system

About us
Working at eHealth NSW is more than a job.

Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW.

It's a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people's lives.

Our people are at the heart of who we are.

We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.

Come work with us

We have an exciting opportunity in the Customer Engagement and Service Transitions (CEST) team for a CRM Capability Program Manager.

Reporting into the Program Director, Customer Centricity you will be part of the team responsible for supporting eHealth NSW to achieve its vision for a digitally enabled and integrated health system delivering patient-centred experiences and quality outcomes.

The directorate partners with NSW Health organisations to ensure that the ICT services delivered are of a high standard, fit for purpose and that resources are optimised for success.

The implementation of a Customer Relationship Management (CRM) capability will provide eHealth NSW with a suitable engagement framework, associated roles, responsibilities and support digital capabilities to uplift the customer experience.

The key outcomes of developing and implementing a CRM capability will also support the organisation in achieving its future state vision of 'One eHealth'.

The CRM Capabilities program has funding approved for FY2024 and is now progressing contracting arrangements with the CRM implementation service providers.

What you will do
As an integral member of the Customer Engagement and Service Transitions (CEST) team, you will:

Put the customer at the centre of everything we do to improve customer and business outcomes. The delivery of a set of CRM capabilities is one of the core 2023 initiatives under the customer experience stream of work. It is considered essential to enable eHealth NSW to deliver on its statement of service.
You will have responsibility for the effective end to end program management, including scope, schedule, governance, budget, resources, requirements, design, system integration and communications to launch new eHealth NSW CRM Capabilities in FY202
Lead, motivate and manage internal and external project team/s to successfully deliver all key milestones and outcomes of the CRM Capabilities.
Collaborate closely with crossfunctional teams, and external vendors, to define project requirements, goals, and deliverables.
Develop comprehensive project plans, budgets, and resource allocation strategies to successfully drive the implementation from initiation to completion.
Identify potential risks, develop mitigation plans, and proactively address any roadblocks to ensure project success

More information about the CRM Capability Program Manager role, can be found in the POSITION DESCRIPTION.

About you
The skills, knowledge and experience we are looking for in you are:

In-depth knowledge of CRM and industry best practices, particularly Microsoft Dynamics 36
Proven experience in leading significant business transformation in corporate office or shared services functions.
Extensive experience and a proven record of achievement in Program Management, in a large complex organisation delivering large information system projects.

If this sounds like you and you're looking for a rewarding new opportunity, we would love to hear from you.

Benefits of working for eHealth NSW
We support our people with great benefits so they can support the patients and staff of NSW Health

These include:

Flexible work options
Skills and leadership development training programs
Salary Packaging
Health and wellbeing programs

More information about these benefits can be found on our Benefits Page.

Valuing diversity and inclusion

For more information on the strategies in place to support diversity and inclusion, such as NSW Health's Stepping Up program for Aboriginal and Torres Strait Islander people and our Disability Employment Strategy, please visit our Diversity and Inclusion page.

How to apply

Applications Close:
Wednesday 6 September 11:59pm

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