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    CTP Technical Advisor - Brisbane, Australia - Suncorp Group

    Suncorp Group
    Suncorp Group Brisbane, Australia

    2 weeks ago

    Suncorp Group background
    Permanent Full time
    Description
  • Permanent opportunity
  • Work collaboratively with the Leader to identify development opportunities for individuals and the team
  • Provide side by side technical coaching and mentoring to team members to help share knowledge
  • Brisbane CBD location

    • The purpose of this role is to provide technical assistance to the Sharing & Recoveries Team by contributing to and driving proactive claims management across the sharing and recoveries functions within the Queensland, New South Wales, Australian Capital Teritory and South Australian CTP Schemes.

    This role is also accountable for coaching and mentoring the team members to ensure sound decision making and to assist the development of legislative and regulatory knowledge and skills.

    You will be required to maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives and well as resolve complaints in a timely manner.

    What you'll do (not limited to):

  • Subject matter expert for team and is the main point of contact for all technical questions relating to policy, legislation, product knowledge, systems, processes, and procedures
  • Provide specialist technical and/or professional advice for authorisation and approval of complex claims/policies involving analysis and experience to arrive at the correct course of action in relation to claims management and recovery claims
  • Increase awareness of cost and consequence of technical decisions
  • Provide technical expertise and support to ensure ongoing quality decisions and outcomes
  • Engage with external clients/stakeholders on the interpretation of policies and legislation.

    • What you will bring:

  • Minimum 5 year's technical experience within Personal Injury Claims Management and /or Recoveries
  • Ability to make effective decisions in a timely manner and in line with delegated authority
  • Ability to identify developmental needs of team members and recommend training activities to achieve positive outcomes
  • Knowledge sufficient to interpret and analyse reports relevant to area of responsibility
  • Commitment to increasing customer experience and delivering high quality solutions within required timeframes.

    • What's in it for you:

  • Competitive salary package
  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition).

    • Employee benefits | Suncorp Group

    What you will love about working with us:

    Better outcomes for customers takes innovation, care and a laser focus. As part of the Suncorp Group, we're the go-getters working at the heart of some of Australia and New Zealand's most trusted names in banking and insurance to deliver just that – and then some. Here, you'll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. And in an organisation that measures success through the results we deliver for our customers, communities and each other, you'll thrive knowing you're making a genuine difference along the way. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

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