- Under broad direction, provide advanced operational support to users of the ABC digital product systems, including content distribution and publishing systems, mobile and streaming media services.
- Contribute substantially to the implementation of infrastructure and services for the delivery of ABC content on digital platforms including web, mobile and streaming media.
- Work with product and site reliability teams to Improve system reliability and quality. Proactively identify opportunities to improve efficiency by automating existing processes.
- Maintain detailed technical knowledge of ABC Digital Product systems and services, including an understanding of business usage. Contribute to the development and maintenance of technical standards and support documentation.
- Prioritise and resolve support issues of varying severity within expected time frames including communication with stakeholders. Plan and carry out tasks to ensure timely delivery of services.
- Relevant tertiary qualifications, industry certifications and/or industry experience. Current knowledge and a keen interest in the Internet and media industry.
- Experience using Amazon Web Services (AWS) products and supporting Linux and "LAMP" based systems is highly desirable. Proficiency in common scripting languages such as Python, Perl, Shell or PHP is desirable.
- Experience supporting and managing products delivered by CDN services such as Akamai for the delivery of streaming media and web assets is highly desirable.
- Experience with common DevOps tools such as Datadog, Puppet, New Relic, JIRA, Confluence, Bamboo, Maven or Jenkins is highly desirable.
- Highly developed problem-solving skills including the ability to investigate, diagnose and solve complex web content and streaming media delivery problems.
- Demonstrated experience in supporting the online delivery of content and applications including content management systems, search engines, message boards and other web site services.
- Well-developed communication skills with proven ability to communicate effectively with stakeholders at several levels.
- Demonstrated highly developed ability to work in a team environment. An understanding of Agile project management processes is desirable.
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Platform Operations Engineer - Ultimo, Australia - ABC Australia
Description
About You
What's in it for you?
You will be joining the ABC's vibrant Digital Product department, responsible for developing and maintaining the ABC's audience-facing digital products across desktop, mobile, connected TV and smart speakers. Our product and platform teams are behind some of Australia's most loved and most used services, whether it is keeping Australians informed through our news app, bringing great TV shows to iview, streaming the Hottest 100 on the triple j app and website, or keeping kids entertained with our ABC Kids app.
We are committed to career development and invest in our people to grow and become leaders in their fields. Everyone in the Digital Product department has a designated budget for training and development. We believe in flexible approaches to working and building self-organising and collaborative teams that offer friendly and supportive environments in which all team members can strive and grow.
