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Haymarket

    Full Time, Business Operations Engineering Lead, Sydney - Haymarket, Australia - Ruby Australia Inc.

    Ruby Australia Inc.
    Ruby Australia Inc. Haymarket, Australia

    4 days ago

    Default job background
    Full time
    Description
    Insurance has a problem.
    It's complicated, inwardly focussed and customers do not trust how and what they're being sold.
    But we believe that it can be different.
    The team at Insured By Us ) are changing this one interaction at a time and we need your help.
    Our aim is to be the API/platform behind every travel insurance interaction in the world.
    We work to live rather than live to work.
    We have an office in Sydney, but a lot of people work remotely.

    You'll need to be in Sydney one to two days a week to meet with clients, but you can work remotely the rest of the week.

    About the position

    Our business operations team is growing and we need your help to scale our support processes and better serve our customers.

    What you'll do
    Mentor and lead a team of remote developers
    Become an expert in our operational products
    Solve technical, operational and escalation issues, delivering the highest level of satisfaction
    Build and maintain better support systems through enhanced tooling & infrastructure
    Work closely with Account Management and our clients
    Manage and deliver small scale development projects across a suite of products
    Report to the Head of Engineering
    About you
    You have a genuine care for good customer relations
    You lead by example
    You are doggedly determined
    Excellent written & and verbal communication and collaborative skills
    Help us make insurance better for everyone.#J-18808-Ljbffr

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