Customer Service Representative - Salisbury, Australia - Astrum Recruitment Pty Ltd

Astrum Recruitment Pty Ltd
Astrum Recruitment Pty Ltd
Verified Company
Salisbury, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Our client is a global leader in the Fire & Security solutions helping protect people, property and assets using world class brands.

We have opportunities to start based in South of Brisbane.


About The Role

Looking to add to their team and require
Customer Service Representative, the role is a mixture of dealing with and amending Customer Accounts, processing credits, following up invoices with government clients.

It sits within a great team who thrive on providing High Level Customer Service & Delivering results.

  • Experience working in a Call Centre environment is highly desirable for this position._

Day to day duties include:


  • Handling inbound calls in a professional manner
  • Making outbound calls to existing clients
  • Listening to customers and determining appropriate course of action
  • Recording accurate customer information
  • Complying with policies and procedures
  • Maintaining confidentiality of customer information

Skills and Experience

  • Background and experience working in a customer Service/call centre environment
  • Demonstrate a high level of integrity and work/personal ethics
  • Ability to prioritise and manage numerous tasks simultaneously
  • Excellent listening skills, empathetic, caring and patient
  • Strong attention to detail

Benefits & Culture

  • Work with a Global Company that offers career progression
  • Open plan office facilities located close to public transport
  • Free onsite parking
  • Paid overtime for public holidays
  • Hybrid working arrangements 2 days work from home
  • Causal dress attire
  • 4 weeks annual leave
  • Rotating roster Hours between 7am6pm (daylight savings)
  • Full vaccination not required
  • Team activities monthly
So if you are qualified, professional, customer service driven and are looking to make your next career move


Job Types:
Full-time, Permanent


Salary:
$60, $65,000.00 per year


Benefits:


  • Work from home

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Salisbury,

QLD:
Reliably commute or planning to relocate before starting work (preferred)


Experience:


  • Inbound call centre: 1 year (preferred)
  • Outbound call centre: 1 year (preferred)
  • Customer service: 1 year (required)

Work Authorisation:

  • Australia (preferred)
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