Customer Service Representative - Newcastle, Australia - Astrum Recruitment Pty Ltd
Description
Job description
The role involves coordinating contract setup and termination, maintaining customer purchase orders, processing invoices and credits, and assisting customers with various inquiries.
Location: Tighes Hill, Newcastle_
Key Responsibilities:
- Provide sales support to customers
- Set up and terminate contracts in monitoring, billing, and state fire brigade systems for ACT, NSW, and VIC
- Maintain customer purchase orders
- Process invoices and credits for false alarms in ACT and NSW
- Handle general customer inquiries
Long term contract
- Monday-Friday | Flexible Hours
Professional Experience:
- Experience in a small dynamic team environment
- Fire Alarm Monitoring industry experience highly desirable
- Customer relationship management experience highly desirable
- Experience with Pronto Xi and Microsoft Dynamics
- Fully proficient in the Office suite of products
- Advanced level of Microsoft Word and Excel highly desirable
Our client is a leading provider of fire safety and security solutions.
Salary:
$ $36.00 per hour
Expected hours: 38 per week
Schedule:
- 8 hour shift
- Day shift
- Morning shift
Supplemental pay types:
- Overtime pay
- Penalty rates
Experience:
- Customer service: 1 year (required)
Work Authorisation:
- Australia (preferred)
Work Location:
In person
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