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    level 1 and 2 support engineers - Perth, Australia - Saul Recruitment

    Saul Recruitment
    Saul Recruitment Perth, Australia

    4 days ago

    Default job background
    Full time
    Description
    • Very reputable and award-winning multi-branch midsize MSP growing from strength to strength Real Aussie success story
    • Work in an ever-growing, collaborative and highly-skilled team of engineers working on cutting-edge cloud tech
    • Very supportive management style and culture
    • Training, development and career progression
    • Potential to work from home
    • $60-85k Base + Super commensurate with skills and experience
    • Perth

    Work for this superb award-winning Australian based MSP with a history of providing top quality Managed IT solutions to medium to large scale businesses and a mission to go above and beyond

    Be part of dynamic businesses that challenges the status quo and sets the benchmark for others to follow.

    This role will suit a positive, flexible and results driven individual who takes ownership of tasks through to completion and enjoys working in a fast paced and ever-changing environment.

    You will be guided and exposed to multiple technologies and work within a team that are open to sharing knowledge, guiding and mentoring. With that said, you need to be committed and willing to push yourself and go above and beyond

    Key Responsibilities:

    • Provide Level 1 and 2 technical support/administration for multiple client environments
    • Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
    • Periodic onsite visits to client sites
    • Provide continual improvement recommendations
    • Maintain accurate records and ensure documentation is up to date
    • Assist with senior project work from time to time

    Key Requirements:

    • Prior MSP experience - Windows, AD, O365, Azure, Outlook/Exchange, VMWare/HyperV, Citrix, Intune, Backup & DR, Networking, Mac/JAMF (obviously don't need all - training provided)
    • Any networking experience favourable
    • Experience working with ticketing and monitoring tools
    • Must be available to go on-site and be "hands & feet" in Perth
    • Tertiary IT qualifications or industry certifications favourable but not essential
    • Very strong interpersonal and communication skills - written and verbal
    • A friendly, positive and customer-driven attitude
    • Effectively multitask and manage competing priorities
    • Team player - ready to contribute whatever it takes or play any role on a team to get the job done
    • Excellent time management & organisational skills
    • Enjoys a fast paced environment and is comfortable with change

    What's in it for you?

    • Work with a very reputable and ever-growing MSP
    • Collaborate and learn from some of the best techs in the business
    • Loads of training, certification and career development opportunities
    • Work with some of the most cutting-edge emerging technology
    • Open/Supportive/collaborative culture and management style

    A TRUE OPPORTUNITY TO SHINE AND BE REWARDED FOR IT

    *** REMEMBER $1000 for successful referrals Who do you know?..Feel free to refer anyone looking..

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