- Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
- Assisting new users with their IT hardware collection and setup.
- Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
- Recording all customer contacts in the appropriate ITSM tool
- Keeping commitments to customers with regard to progress updates
- Using tools and processes to deliver services to customers in accordance with SLAs
- Proactively manage and maintain customer infrastructure as directed
- Initiate and drive service and process improvement
- Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
- Exceptional customer experience with regard to end user services
- The ability to prioritise work to ensure achievement of all service level agreements
- Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
- You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.
-
Associate Engineering Support Specialist
1 week ago
Hitachi Rail STS Australia Pty Ltd Perth, AustraliaLocation: · Perth, Western Australia, Australia · Job ID: · R0015175 · Date Posted: · :00 · Company Name: · Hitachi Rail STS Australia Pty Ltd · Profession (Job Category): · Project/Program Management · Job Schedule: · Full time · Remote: · No · **Job Description**: · - Job summa ...
-
Engineering Support Systems Analyst
4 days ago
Qantas Airways Limited Perth, AustraliaChallenge yourself in our fast-paced operationally focused team · - See your career in aviation take-off with the Qantas group · - Permanent Full-time opportunity, located at Perth Airport · Network Aviation is a wholly owned subsidiary of the Qantas Group, providing high capacit ...
-
Associate Engineering Support Specialist
1 week ago
Hitachi Rail STS Australia Pty Ltd Perth, Australia**Description** · **_Job summary_** · - Hitachi Rail STS focuses on design and building of technological solutions for passengers (railway/mass transit) and freight railways._ · - We are seeking a Document Controller/Engineering Support Specialist to:_ · - _ maintain records and ...
-
Support Engineer
5 days ago
Pyramid Global Technologies Western Australia Full timeAbout the job Support Engineer · A) Support Engineer · 1) Experience in development and support applications build on OpenROAD, C++ Exp - 5 yrs · Skill set: OpenROAD, C++, · B) Support Engineer · 2) Experience in development and support applications build on Qlik, Cognos, SAS Ana ...
-
IT Support Engineer
4 days ago
Green Light Western Australia Full time· Permanent · Perth · Immediate start · About the company: · Green Light is one of Australia's most successful and fastest-growing IT services businesses. We offer a wide range of IT services in Security, infrastructure, and Systems Integration to a diverse customer base throug ...
-
Java Support Engineer
4 days ago
Pyramid Global Technologies Western Australia Full timeAbout the job Java Support Engineer · Required Technical Skill Set · Must have strong development experience jAVA AND AVOKA · Spring, Swing, JavaFX, Java Desktop app development and communication with · other apps via URI scheme, experience in MAVEN · Oracle/ SQL Database e ...
-
Technical Support Engineer
4 days ago
Microsoft Perth, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
Desktop Support Engineer
4 days ago
Datacom Perth, Australia Full timeOur Why · Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. · About the Role (your why) · Working as a Desktop Support Engineer you will be re ...
-
Senior Support Engineer, Ecosystem
1 week ago
Atlassian Perth, Australia Full timeDo you love helping developers solve challenging technical problems? Do you enjoy working with all types of developers from around the world? In this position, you'll empower a wide range of developers that build for the Atlassian Ecosystem, including some of our Marketplace and ...
-
Buildkite: Senior Support Engineer
1 week ago
Philpar Perth, Australia Full timeThis is not your average Senior Support Engineer role.Firstly, you'll support Buildkite's enterprise customers. · This means closely collaborating with Software Engineering teams at the world's most successful tech companies. · You'll use your knowledge and experience to discover ...
-
Senior Support Engineer I
1 day ago
Jda Software Perth, Australia Full timeSenior Support Engineer I - WMS/Warehouse Management System page is loadedSenior Support Engineer I - WMS/Warehouse Management SystemApplylocationsHyderabadtime typeFull timeposted onPosted 18 Days Agojob requisition id240194Overview: · LeadingAI-driven Global Supply Chain Soluti ...
-
Operations Support Engineer 1
1 week ago
Expro Perth, AustraliaWho is Expro? · Working for our clients across the entire well life cycle, Expro is a visionary full-cycle energy services expert offering novel, insightful solutions, dependable competency and award-winning safety. · Combining innovative, future-facing technology with high-qual ...
-
Senior Support Engineering, On Prem
1 week ago
Atlassian Perth, Australia Full timeThe Jira On Prem Support team is dedicated to delivering support and product expertise to our Priority customers. · If you have a passion for resolving complex technical issues, engaging with diverse customers ranging from startups to Fortune 500 corporations, and thrive in a dyn ...
-
Sr. Support Engineer, Hyperion
5 days ago
RIMINI_AUSTRALIA RIMINI STREET AUSTRALIA PTY LIMITED Western Australia Full timeRimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application ma ...
-
System Administrator/Support Engineer
6 days ago
Squiz group Perth, AustraliaSave time by importing your resume in one of the following formats: .pdf, .doc, .docx, .odt, or .rtf. · British Indian Ocean Territory +246 · British Virgin Islands +1 · Burkina Faso +226 · Cameroon (Cameroun) +237 · Canada +1 · Caribbean Netherlands +599 · Chad (Tchad) +23 ...
-
Application Support Engineer with Gallagher
6 days ago
XPT Software Australia Pty Ltd Perth, AustraliaXPT Software Australia Pty Ltd | Contract · XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company · XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains. · We have 120+technocrat ...
-
System Administrator/Support Engineer
1 hour ago
Squiz Perth, AustraliaSquiz is embarking on an exciting migration program to migrate our client's Search and Content management systems solutions from datacentre hosting to SaaS. To get us there we're looking for talented System Administrators to work with us on fixed term contracts. You will be embed ...
-
System Administrator/Support Engineer
4 days ago
Squiz Perth, Australia ContractSquiz is embarking on an exciting migration program to migrate our client's Search and Content management systems solutions from datacentre hosting to SaaS. To get us there we're looking for talented System Administrators to work with us on fixed term contracts. You will be embed ...
-
Senior Support Engineer, Cloud Migrations
6 days ago
Atlassian Perth, Australia Full timeSenior Support Engineer, Cloud Migrations Support | Seoul, South Korea | Remote, Remote | Full-Time · The Migration Support Engineer is a part of our Cloud Migrations team, which is focused on providing advanced support and product expertise to our largest customers. · In this ro ...
-
Engineering Manager
1 week ago
Monadelphous Perth, Australia**Position Information**: · - Position Title- Engineering Manager- Published Date- 17-Feb-2023- Ref # State- WA- Region- Perth, WA- Classification- Professionals**Description & Requirements**: · - Monadelphous is a leading Australian engineering group, providing construction, mai ...
Desktop Support Engineer - Perth, Australia - Datacom
Description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom's customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.
This role will be based in Perth and requires Australian Citizenship due to customer requirements.
What you'll do
As a Desktop Support Engineer, you will be accountable for, but not limited to:
What you'll bring
To be successful in this role, you will have demonstrated the following:
Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
#J-18808-Ljbffr