- Location: Townsville, QLD
- Salary Range: $70,632 - $75,875 + Attractive Superannuation
- Contact Officer: Susan Dixon-Grover Susan.Dixon-
- Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
- Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
- Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
- Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community based events.
- Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks.
- Deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
- Provide administrative support to external referral platforms including contracted health providers and external stakeholders.
- Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
- Support the Assistant Practice Manager in reporting quality assurance and operational data.
- Support workplace practices in line with policies of Occupational Health and Safety, Workplace Diversity, the Australian Public Service Values and Employment Principles, and Code of Conduct.
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
-
Business Support Officer
19 hours ago
The State of Queensland Townsville, AustraliaEnergy and Public Works (Organisation site ) · Business Support; QBuild; Public Works; Garbutt · Joining QBuild offers the distinct advantage of working for the Queensland Government, providing access to a range of benefits exclusive to government employees, including opportunit ...
-
Business Support Officer
6 days ago
Precruitment Townsville, Australia Full timeAO3 Business Support Officer - Townsville · Temporary role · Immediate start date · Government Opportunity · The Client · A strong Government Department is looking for a Business Support Officer to come in and help their staff and be a part of their team. · Your Opportunity: · As ...
-
Maintenance Support Officer
2 days ago
Precruitment Townsville, AustraliaMaintenance Support Officer - Call Center - Townsville · Type: Temporary · Post Date: Mon May 13 04:48: · Ref: BBBH4327 · Call Centre /Administration - Townsville · Government Opportunity AO3 · $$ Great Hourly Rate · Immediate Start · The Client · A busy Government Department ...
-
DAP Support Officer
1 week ago
Endeavour Foundation Townsville City, Australia Part timeDAP Support Officer · Endeavour Foundation is one of Australia's largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture wh ...
-
Business Support Officer
6 days ago
Townsville City Council Townsville, Australia Fixed Term - Full timeTownsvilleCity Council is the largest local government authority in NorthernAustralia. · We arecommitted to creating value by growing Townsville through drivingeconomic diversity and generating an enrichinglifestyle. · Ourorganisation provides and maintains over $7b worth of comm ...
-
Councillor Support Officer
4 days ago
Townsville City Council Townsville, Australia Fixed Term - Full timeTownsvilleCity Council is the largest local government authority in NorthernAustralia. · We arecommitted to creating value by growing Townsville through drivingeconomic diversity and generating an enrichinglifestyle. · Ourorganisation provides and maintains over $7b worth of comm ...
-
AO3 Business Support Officer
1 week ago
Precruitment Townsville, AustraliaAO3 Business Support Officer - Townsville · Type: Temporary · Post Date: Tue Apr 23 03:21: · Ref: BBBH4302 · AO3 Business Support Officer – Townsville · Temporary role · The Client · A strong Government Department is looking for a Business Support Officer to come in and help t ...
-
Other (Administration & Office Support) -
6 days ago
CBC Staff Selection Townsville Townsville, Australia Full timeCBC Staff Selection – Your Gateway to Exciting Administrative Opportunities · With over 35 years' recruitment experience, CBC Staff Selection specialises in providing professional, quality recruitment services to a wide range of candidates and clients throughout both North Queens ...
-
Other (Administration & Office Support) -
1 week ago
CBC Staff Selection Townsville Townsville, Australia Full timeCBC Staff Selection – Your Gateway to Exciting Administrative Opportunities · With over 35 years' recruitment experience, CBC Staff Selection specialises in providing professional, quality recruitment services to a wide range of candidates and clients throughout both North Queens ...
-
AO5 Senior Business Support Officer
19 hours ago
Precruitment Townsville, AustraliaAO5 Senior Business Support Officer - TVL · Type: Temporary · Ref: BBBH4337 · AO5 Senior Purchasing Officer · Temporary role and good $$$ · Start ASAP · Opportunity to work in Government · The Client · Our Client is a Townsville based Government Department focused on infrastruc ...
-
School Officer
2 days ago
Diocese of Townsville Catholic Education Annandale, Australia**Position**:School Officer - Assisting Student Learning · **Commencing Date**:Term 1, 2023 · **Classification**:Term Time, 1 Year Fixed Term Contract · **Hours**:26.67 hours a week across 5 days · **Salary Range**: $ $30.05 per hour pending experience · **Closing Date**:Monday, ...
-
Leasing Consultant
1 week ago
Gough Recruitment Annandale, AustraliaFounded and focused in the Inner West of Sydney, this is an agency that has maintained its independence and grown a strong team with over multiple centuries of experience. Servicing grand residences, luxurious apartments and Sydney's most prominent clientele, this is a record-bre ...
-
Office Manager
4 days ago
MTC Recruitment Annandale, AustraliaOur client is a Design Consultancy company, based in the Inner west of Sydney. They are very passionate about using their designs to generate and create innovative ways to solve complex problems. · From design research through to ideation, rapid prototyping and continuous testing ...
-
Property Manager
6 days ago
Recruit and Consult Annandale, Australia$85,000 + super + bonus + laptop + company phone · - Join one of the most distinguished names in Australian development · - Leasing, accounts, admin and new business support - full hand over provided · **A little bit about the company**: · One of the most distinguished names in A ...
-
Au Pair Wanted in Sydney
5 days ago
We Need a Nanny Annandale, Australia**Job Description**: · **Our Family**: · - My husband and I are seeking for an Au pair for our two girls, aged 3 years and 6 months. We both are full time workers hence why we need someone to help us with daily routines. · **Your Duties**: · - Responsibilities include assisting w ...
-
Event Coordinator
11 hours ago
Simply Seated Annandale, Australia**POSITION OVERVIEW** · The Event Coordinator is responsible for the sales and management of wedding and events. The role involves liaising with external clients when they enquire hire items for their events, and offering expertise, style advice and suggestions based on product k ...
-
APS 4 Practice Officer
19 hours ago
Department of Veterans' Affairs Townsville, AustraliaA Practice Officer assists in front line of customer service for clients accessing services from Open Arms Veterans and Families Counselling. This customer service is provided in person (at front reception) or via telephone. In addition, they provide operational and administrativ ...
-
BID and Tender Officer
1 week ago
Planpac Townsville, AustraliaBID and Tender Officer | Manager | Townsville · Status: BID and Tender Officer | Manager | Townsville · We are looking for a BID and Tender Officer | Manager to join our team in the Townsville office. The position will be responsible for identifying and responding to tenders and ...
-
Office Manager – Townsville
1 week ago
Qifvls Townsville, AustraliaQIFVLS is a state-wide Community Legal Practice with offices across 8 regions in Queensland. We are a not-for-profit organisation that provides free legal services, including court and tribunal representation, welfare support, advocacy and community education to Aboriginal and To ...
-
Business Manager
1 week ago
The State of Queensland Townsville, AustraliaBusiness Manager - Regional Operations, Townsville · Education (Organisation site ) · Infrastructure Delivery and Operations Branch, Infrastructure Services Division · We're looking for an innovative and strategic Business Manager to support multiple teams with business and fina ...
APS 3 Service Support Officer - Townsville, Australia - Department of Veterans' Affairs
Description
Open Arms – Veterans & Families Counselling (formerly VVCS) is Australia's leading provider of high quality mental health assessment and clinical counselling services for Australian veterans and their families. Open Arms are focused on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches.
A Service Support Officer provides the front line of customer service for clients accessing services from Open Arms Veterans and Families Counselling. This customer service is provided in person (at front reception) or via telephone. In addition, they provide operational and administrative support to the regional clinical service delivery staff to ensure quality services to the veteran and families community.
Duties
Eligibility
Notes
This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.
Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.
Successful applicants engaged into the APS will be subject to a probation period.
DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.
DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit:
Candidate Information Pack Opens in new window