- Develop and maintain the IS Incident Management process, procedures and policies
- Collaborate with stakeholders & product management to continuously improve the internally built Incident Management system
- Analyse and take corrective actions required to meet Incident Management KPIs
- Ensure high-quality incident recording and maintenance
- Prepare Incident reporting
- Provide management information and make recommendations for process improvements
- Develop and maintain strong departmental and stakeholder relationships
- Train IS staff and stakeholders in the Incident Management process, procedures and policies
- Manage both complex and Major Incidents from beginning through to resolution, as required, including:
- Analyse Incident records to determine any trends or apparent Problems that occur
- Ensure Problem tickets are raised when the root cause requires investigation
- Minimum 4 years of IT Incident Management experience in large enterprises
- Competence using an Incident Management system
- Strong analytical and interpretive skills
-
IS Incident Manager in Sydney
Found in: Talent AU C2 - 6 days ago
WiseTech Global Sydney, AustraliaAbout the Role · Level up your career and revolutionize the world of logistics with WiseTech Global · Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsi ...
-
Major Incident Manager
Found in: Talent AU C2 - 4 days ago
BWS New South Wales, Australia Full timeWe Are Woolworths Group · We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make ...
-
Support Engineering And Incident Manager
Found in: Jobs Search AU C2 - 2 days ago
Karbon, Inc. Haymarket, Australia Full timeWe are seeking a Support Engineering and Incident Manager to lead our technical help desk, manage global support teams, and oversee incident resolution. · Your role will involve balancing immediate technical troubleshooting with long-term solutions, fostering a productive team en ...
-
Senior Cyber Incident Management Consultant
Found in: Talent AU C2 - 5 days ago
Marsh McLennan Companies Barangaroo, Australia Full timeDescription: · Marsh is seeking candidates for the following position, based in the Sydney office: · Senior Cyber Incident Management Consultant · What can you expect? · An exciting opportunity has become available for a Senior Cyber Incident Management (CIM) Specialist to joi ...
-
Cloud Incident Response Manager
Found in: Talent AU C2 - 1 day ago
Commonwealth Bank Lindfield, Australia Full timeYour business: · The Technology division delivers the Group's information technology and banking operations functions to ensure the highest levels of customer service through world-class process excellence and technology innovation. Cyber Security protects the bank and our custom ...
-
Systems Administration
Found in: Indeed AU C2 - 2 hours ago
Aussie Broadband Sydney, Australia Full timeAs our Corporate IT Systems Administrator, you'll support us by providing technical guidance and escalation to the Corporate IT team, and driving best practice implementation and maintenance of Corporate IT systems. · At Aussie Broadband we see difference as our point of differen ...
-
Salesforce Security Architect
Found in: Indeed AU C2 - 2 hours ago
PwC Sydney, Australia Full timeLine of Service · Advisory · Industry/Sector · Not Applicable · Specialism · Cybersecurity & Privacy · Management Level · Manager · Job Description & Summary · Flexible working culture, innovative learning and development opportunities and progressive policies and benefits, such ...
-
Advanced On-site Technician
Found in: Indeed AU C2 - 2 hours ago
Fujitsu Sydney, AustraliaWe are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclu ...
-
Advanced On-site Technician
Found in: Indeed AU C2 - 2 hours ago
Fujitsu Sydney, AustraliaWe are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclu ...
-
Cloud Architect
Found in: Jobs Search AU C2 - 14 hours ago
Aizoon Sydney, Australia Full timeIl / La candidato / a sarà inserito / a all'interno della divisione Cyber Security di aizo On ed opererà presso la nostra sede in Australia nel team Operation di un importante cliente, nel ruolo di Cloud Architect. · La risorsa, direttamente a riporto del / della Service Manager, ...
-
Enterprise Account Executive
Found in: Lensa US 4 C2 - 3 days ago
UserTesting Sydney, AustraliaInformation regarding recruiting scams: · Employment offers will always be made by a UserTesting hiring manager or Talent Acquisition team member with a email address only. We will never text you about an employment opportunity, or employment offers, and we do not make job offer ...
-
Application Support Engineer
Found in: JobGet AU C2 - 3 days ago
1058 Amadeus IT Pacific Pty Ltd Sydney, AustraliaApplication Support Engineer page is loaded · Application Support Engineer · Apply locations Sydney, New South Wales time type Full time posted on Posted 3 Days Ago job requisition id R19039 Job Title · Application Support Engineer PURPOSE OF THE ROLE · Support and ensure hig ...
-
Situation Manager
Found in: JobGet AU C2 - 2 days ago
Commonwealth Bank of Australia Sydney, AustraliaSituation Manager · Commonwealth Bank of Australia Sydney, Australia Situation Manager · Commonwealth Bank of Australia Sydney, Australia Posted 1 day ago Permanent Competitive · Situation Manager · Fast paced, multi-stakeholder environment where no two days are the same. · C ...
-
Desktop Engineer
Found in: JobGet AU C2 - 2 days ago
Myskysys Sydney, AustraliaDesktop Engineer · Location: Sydney- Australia · Period: 01st Oct - 15th Dec 2023. · Job Description · Should possess Good Communication and in person Customer Handling Skills. · Should be able to communicate in spoken & written Local and English Languages. · Knowledge and expe ...
-
HSES Lead
Found in: JobGet AU C2 - 5 days ago
Pact Group Sydney, AustraliaOur Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture. · About this op ...
-
Desktop Support Analyst
Found in: JobGet AU C2 - 5 days ago
Tes Sydney, AustraliaWe power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. · Being a Desktop Support Analyst, you will provide the first line solution to our internal users by managing service requests ...
-
Safety and Incident Response Specialist
Found in: JobGet AU C2 - 1 day ago
EF Education First Sydney, Australia· About Us · With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world. Bring your talents, your perspective, and your ambition. In return, we offer a vibrant, ...
-
Service Desk Analyst
Found in: JobGet AU C2 - 3 days ago
Arq Group Sydney, AustraliaARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley and AccessHQ are now all part of NCS Australia. · About us: · We are NCS Australia We have brought together Australia's best tech talent, working as one to harness technology and advance our communities, to make the extraordina ...
-
ServiceDesk Analyst
Found in: JobGet AU C2 - 5 days ago
BMP Technologies Sydney, Australia· Take calls from the business users, log ticket, action the tickets to close or triage the ticket to relevant support team · Process email support request from client users, log tickets and action resolve the ticket or triage the ticket to relevant support team · Escalate to re ...
-
Consulting Director, Incident Response
Found in: Jobs Search AU C2 - 2 days ago
Palo Alto Networks, Inc. Sydney, Australia Full timeOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. · We are a company built on the found ...
IS Incident Manager in Sydney - WiseTech Global
Description
About the Role
Level up your career and revolutionize the world of logistics with WiseTech Global
Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business operations.
Responsibilities
Skills and Experience
Why Join WiseTech Global
When you join WiseTech, you become part of a team of intelligent problem solvers who are reshaping the logistics landscape. Our software solutions have a tangible impact on global supply chains, improving efficiency and reliability.
Creativity is in our DNA. We favor principles over policy, encourage open communication, and prioritize results over busywork. Join us in shaping the future of logistics.
Before you apply
From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.
Apply for this position