Jobs
>
Sydney

    Service Desk Analyst - Sydney, Australia - Arq Group

    Arq Group
    Arq Group Sydney, Australia

    1 day ago

    Default job background
    Description

    ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley and AccessHQ are now all part of NCS Australia.

    About us:

    We are NCS Australia We have brought together Australia's best tech talent, working as one to harness technology and advance our communities, to make the extraordinary happen.

    We're proud of our rich history of partnering with our clients to develop end to end digital technology solutions to accelerate their transformation and innovation journey.For over 40+ years our diverse global teams have delivered large-scale, mission-critical, multi-platform projects to governments and enterprises.

    About the role:

    As a Service Desk Engineer, you will deliver high-quality technical support services to our customers, taking full ownership of and resolving Level 1 incidents while meeting customer SLAs in both (BAU) and Project Delivery settings. This role offers an exciting opportunity for you to make a substantial contribution and engage with state-of-the-art technology solutions. You will have the chance to enhance your skills within a proficient and collaborative team environment.

    You will prioritise providing high-quality technical support services to all users promptly and professionally. This includes promptly answering incoming calls in accordance with our clients' service levels. Additionally, you will log, manage, escalate, and resolve problems and incidents using IT Service Management tools.

    Your commitment extends to responding to customer inquiries through agreed-upon methods and resolving issues on first contact whenever possible. When necessary, you will escalate issues to the appropriate level 2 assignment team and ensure that self-serve incidents in the queue adhere to service levels.

    You will take ownership of tickets, diligently tracking, monitoring, and prioritising incidents while coordinating with relevant teams for resolution.

    As part of our collaborative approach, you will share knowledge with other Service Desk and team colleagues to enhance our collective capabilities and review incident queues to ensure timely resolution and escalate as needed to maintain service excellence.

    About you:
    • 6-12 months of customer-facing experience, demonstrating strong customer service skills, business acumen, and integrity
    • Proficiency in supporting Windows end-user devices
    • Experience with upgrading or supporting Microsoft products, including Windows 10 and Office 365
    • Familiarity with the ITIL Incident Management process
    • Previous experience utilizing VOIP call management systems for both receiving and making calls to end users
    • Competence in installing and configuring software and hardware
    • Excellent communication skills, both written and verbal
    • Prior experience with ServiceNow ITSM call logging and management
    • Knowledge and experience in supporting Microsoft Multi-Factor Authentication for end users, including tasks such as MFA resets and Authenticator registration/setup

    Why join us:

    At NCS Australia, you'll be part of a team that values your growth and development. Our comprehensive global learning and development program will equip you with the skills and knowledge needed to succeed. Plus, you'll be mentored by some of the industry's best, and have access to a worldwide network of career opportunities. Join us now and discover just how far your career can go

    We are in the process of refreshing our employee benefits, so don't forget to ask our Talent Acquisition Team about what's on offer.

    We take pride in our commitment to valuing and supporting our people and the communities we serve. Diversity, inclusivity, and being different are not just buzzwords for us - they are integral to our culture. We are dedicated to upholding Equal Employment Opportunity Principles and providing reasonable accommodations to all our applicants. If you require any assistance or modifications to navigate our careers site or complete your application, please don't hesitate to reach out to us at

    Other important stuff:

    To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.

    As we navigate through our business integration process, we will continue to issue contracts under our existing entities of ARQ, Dialog, CatapultBI, ICEMEDIA, Eighty20, Riley or AccessHQ.

    Visit our website for more information.

    Agencies:We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.


    #J-18808-Ljbffr
  • Empire Careers

    Service Desk Analyst

    1 week ago

    Empire Careers Sydney Central Business District, Australia

    Location : Sydney CBD · Job Type : Permanent · Job Salary : $85000 per annum · **Permanent role - Service Desk Analyst - Sydney ** · **The company** · We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sy ...

  • Empire Careers

    Service Desk Analyst

    1 week ago

    Empire Careers Sydney Central Business District, Australia

    Location : Sydney CBD · Job Type : Permanent · Job Salary : $ $90000 per annum · **Permanent role - Service Desk Analyst - Sydney ** · **The company** · We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their ...

  • Talent Locker

    IT Service Desk Analyst

    1 week ago

    Talent Locker Pyrmont, Australia

    The IT Service Desk Analyst works within the IT department and is responsible for ensuring efficient and effective responses to requests for day-to-day technical advice and support to internal employees and systems. The IT Service Desk Analyst will need to display a high level of ...

  • Corrs Chambers Westgarth

    Help Desk Analyst

    1 week ago

    Corrs Chambers Westgarth Sydney, Australia

    492499 · Sydney · Technology · Full time · VIEW FAVOURITES · Join Corrs Chambers Westgarth, Australia's leading independent law firm. · The Help Desk Analyst is a key contributor to the Corrs Technology team. The Help Desk Analyst is responsible for providing friendly and efficie ...

  • Novotech Asia

    IT Service Desk Analyst

    1 week ago

    Novotech Asia Sydney, Australia

    **About Novotech** · Novotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives. · Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical t ...

  • NSW Government -Department of Enterprise, Investment and Trade

    IT Service Desk Analyst

    1 week ago

    NSW Government -Department of Enterprise, Investment and Trade Sydney, Australia

    **IT Service Desk Analyst** · - Join the Department of Enterprise, Investment and Trade · - Clerk Grade 3/4 with starting salary of $72,992 per annum · - 1x ongoing role and 1x temporary role (up to 12 months), both in based Sydney · **About the Role** · We are looking for an exp ...

  • Pickles Auctions

    Service Desk Analyst

    6 hours ago

    Pickles Auctions Sydney, Australia

    Service Desk Analyst · **Location**: · Sydney City · Employment Type: · Full-Time Permanent · Department: · Digital - Operations - Service Desk · **WHY WORK FOR PICKLES** · - Hybrid work · - Stable and positive workplace team and culture · - Training and development provided · ** ...

  • Peoplebank

    Service Desk Analyst

    2 days ago

    Peoplebank Sydney, Australia

    Location: · - Sydney CBD- Job Type: · - Contract- Posted: · - about 11 hours ago- Contact: · - Aparna Sharma- Discipline: · - General IT · - Reference: · Initial 12 months contract · - Location: Western Sydney (Richmond) · - Hybrid work model ( 3 days / office) · Our client is lo ...

  • Talent International

    Service Desk Analyst

    1 day ago

    Talent International Sydney, Australia

    australia sydney contract au$300 - au$350 per day**A prestigious Financial Services provider is seeking a Service Desk Analyst to join their team on an initial twelve month contract.** · **To be successful in this role you will need**: · - Demonstrated experience providing helpde ...

  • Eighty20 Solutions

    Service Desk Analyst

    1 week ago

    Eighty20 Solutions Sydney, Australia

    **Level 1 Service Desk Analyst** · **Location: Sydney/Remote** · **Role Type: 6-month Contract** · **About us**: · Eighty20 Solutions is an Australian based Microsoft Gold partner specialising in cloud transformations and strategic adoption. Our company was born in the cloud and ...

  • Scape

    Service Desk Analyst

    5 days ago

    Scape Sydney, Australia

    **WHO WE ARE?** · Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and a ...

  • NSW Government -Corporate Services

    Service Desk Analyst

    3 days ago

    NSW Government -Corporate Services Sydney, Australia

    **Service Desk Analyst** · - 12 month temporary full-time position (35 hours per week) · - Location: Parramatta with the ability to work from home · - Opportunities for learning and development and Internal career progression · - Salary Clerk Grade 3/4, Salary ($75,992 - $83,221 ...

  • Allens

    Service Desk Analyst

    1 week ago

    Allens Sydney, Australia

    **Job no**: 495280 · **Work type**: Permanent - Full time · **Location**: Sydney · **Categories**: Corporate Services · **About Allens** · Allens is a leading international law firm with a proud 200-year heritage of shaping the future for our clients, our people and the communiti ...

  • NSW Government -NSW Education Standards Authority

    Service Desk Analyst

    3 days ago

    NSW Government -NSW Education Standards Authority Sydney, Australia

    The NSW Education Standards Authority (NESA), an independent statutory authority responsible for the curriculum, assessment, teacher accreditation and regulatory standards in NSW schools, and accreditation of early childhood educators. NESA is responsible for developing policies ...

  • MinterEllison

    IT Service Desk Analyst

    3 days ago

    MinterEllison Sydney, Australia

    **Location**: Sydney · **Contract Type**: Permanent · MinterEllison is one of Australia's largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. · Our purpose is to create s ...

  • emarsys eMarketing Systems

    Deal Desk Analyst

    1 day ago

    emarsys eMarketing Systems Sydney, Australia

    **Position** · **Deal Desk **Analyst** · **Department** · Enablement & Operations · **Reports **to** · Pricing Director · **Stand-**in** · **Overall purpose and **objectives** · **Main tasks and **duties** · - Understand business requirements and craft proposals based on analysed ...

  • Interface, Inc.

    IT Service Desk Analyst

    2 days ago

    Interface, Inc. Sydney, Australia

    IT Service Desk Analyst - Level 1&2 · (Minto & Surry Hills) · - Join a Global leader in modern, contemporary, and sustainable carpet manufacturing · - You will be part of building a better environmental future for our planet. · - Work alongside innovators in design and sustainabi ...

  • Macquarie Group Limited

    Service Desk Analyst

    3 days ago

    Macquarie Group Limited Sydney, Australia

    An exciting opportunity has become available for a **Back Office Service Desk Analyst** to join a growing business with global reach. You will have an opportunity to support the Commodities & Global Markets businesses and work across all parts of the organisation in supporting th ...

  • eHealth NSW

    Service Desk Analyst

    1 week ago

    eHealth NSW Sydney, Australia

    **Employment Type**:Full Time Exempt - for a period up to 12 months · - **Position Classification**:Senior Computer Operator Grade 1 · - **Remuneration**:From $69,810 per annum (plus 11% superannuation) · - **Hours Per Week**:38 · - **Location**:Flexible work options include a mi ...

  • Collaborate Recruitment Pty Ltd

    Service Desk Analyst

    3 days ago

    Collaborate Recruitment Pty Ltd Sydney, Australia

    **Permanent role| Based in Sydney CBD**: · - **Experience in Azure Active Directory, Windows 10, Office 365, OneDrive, SharePoint Online and Intune**: · - **Strong customer support skills|5 day in office|AU Citizens only** · This is a key customer facing role providing technical ...