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    Senior Salesforce Administrator - Sydney, Australia - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Sydney, Australia

    1 week ago

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    OTHER
    Description

    Job description

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

    At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

    Position Summary:

    • A Senior Salesforce Administrator who will be responsible for managing and optimizing our Salesforce platform, ensuring its efficiency, and driving continuous improvements to meet business requirement.
    • Good understanding of CRM system and hands on experience in Experience Cloud and Service Cloud.
    • The resource will join the highly talented team with the primary objective of designing and developing solutions that comply with set standards, principles, best practices, patterns, methods & processes as well as contributing to improving these.

    Mandatory Skills:

    • Overall 7+ years of experience as CRM Support Analyst.
    • 2+ years of experience as Senior Salesforce Administrator.
    • Demonstrated experience on

    1. Flows, data validation, reports dashboards.
    2. Custom objects, profile/permission management, data loader.
    3. Working experience in Service Now, Jira, and Confluence.
    • Strong understanding of Salesforce data model.
    • Experience working with multiple integration team and agile methodology.
    • Experience with process mapping and optimization.
    • Willingness to learn new development languages and technologies.
    • Good to have CPQ admin knowledge.
    • Excellent problem solving and crisis management skills and strong analytical skills, the ability to prioritize, meet deadlines, and manage changing priorities.
    • Prior experience building & using CI/CD pipelines.
    • Ability to effectively present & influence stakeholders.
    • Strong written & verbal communication skills.
    • Must have Salesforce Administrator Certificate.

    Roles and Responsibilities:

    • Maintaining application health by cleaning data regularly.
    • Responding to issues faced by users and resolving them within defined SLAs.
    • Design and implement automation workflows, data validations to streamline business operations and processes.
    • Evaluate third-party tools and applications to enhance Salesforce capabilities.
    • Provide training and support to end-users, ensuring they can effectively utilize Salesforce features. Develop and maintain documentation, user guides, and training materials.
    • Managing weekly production releases coordinating with release engineers.
    • Manage Salesforce user accounts, permission sets, to ensure appropriate levels of access and security.
    • Delivering projects using agile methodologies.

    Salary Range: $95,000-$110,000

    Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

    About Cognizant:

    Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

    #LI-CTSAPAC

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