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    Customer Support Specialist - Melbourne, Australia - GO Markets

    GO Markets
    GO Markets Melbourne, Australia

    1 week ago

    Default job background
    Full time
    Description

    The Company

    GO Markets was founded in 2006 and since then has grown to become a leading, trusted global broker. Over the last 18 years, we have prided ourselves on a people-first operation, with a focus on developing and nurturing our team members.

    We believe our underlying culture built around integrity, innovation, compliance, passion, and teamwork, provides us with a competitive advantage to achieve our business vision and goals.

    Our drive for progress and improvement makes GO Markets a fast-paced and innovative place to work and our global operation lends itself to creating a diverse and exciting collaboration of people. We are now seeking a motivated and confident Client Support Officer to join the team at our Head Office in Melbourne CBD.

    Duties/Areas of Responsibilities

    • Provide client support including technical, operational and basic trading
    • Respond to incoming enquiries from clients via email, live chat and telephone in a timely and professional manner
    • Client relationship management with new and existing clients
    • Providing assistance in implementing new procedures and processes
    • Adhere to revisions to existing compliance practices and procedures, as implemented by the Compliance Manager / Compliance Committee
    • Co-operation and participation with ongoing training program

    Requirements

    • High level of presentation and communication skills.
    • Strong sales or customer service experience
    • Knowledge of Financial Markets and Trading (desirable)
    • Experience using FX/CFD trading platforms (desirable)
    • Ability to think analytically
    • Ability to troubleshoot day-to-day issues
    • Willingness to work in fast paced environment with a Can-Do attitude
    • Willingness to work flexible hours between 7am-7pm
    • RG146 qualified (required).
    Not what you are looking for? Try these related job searches
    Customer Support Specialist jobs in Melbourne
    GO Markets careers in Melbourne
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