Jobs
>
Brisbane

    Director - Service Delivery - Brisbane, Australia - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Brisbane, Australia

    1 week ago

    Default job background
    OTHER
    Description

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

    At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

    Position Summary:

  • 20 years of Experience in Transforming and Delivering Large Managed Services Engagements for P&C and Life Insurance Customers
  • Similar experience in managing P&L for a minimum of $10Mn Annual revenue.
  • Experience in Managing relationship with the Customer Executive Leadership team.
  • Excellent written, communication, interpersonal skills, and operating as a team player.
  • Manage the Service Delivery for a Large Insurance Customer including Application Support, Enhancements & Development
  • Collaborating with Customer on their Transformation journey by Simplifying & Modernizing systems and delivering innovative solutions
  • Rationalization of Application landscape and thereby reducing the cost of ownership for the Customer
  • Experience in solutioning and implementation of modernizing Legacy application technologies namely Mainframe.
  • Utilize Cognizant's industry leading legacy modernization framework to accelerate Customer's move towards newer platforms.
  • Implement Continuous Service Improvements across the portfolio with specific focus on Automation and Performance improvement. Collaborate with Cognizant's automation Center of Excellence to assess for and identify ITPA and RPA opportunities and execute projects to specifically leverage NeuroIT and other enterprise level tools on the automation journey.
  • Manage heterogenous technology teams cutting across geographies (Multiple Customer locations and offshore delivery locations in India)

    • Mandatory Skills:

  • Strong Knowledge on Applens, ServiceNow and JIRA.
  • Hands on experience in NeuroIT Automation Framework.
  • Expert knowledge on rolling out and managing thru ITIL Framework.
  • Knowledge of AIOps concepts including monitoring and healing tools.
  • Realtime experience in implementing and managing large managed services programs thru Safe Agile.

    • Roles and Responsibilities:

  • Maintain and establish long term synergetic customer relationship – providing continuous value.
  • Identify, evaluate, and prioritize opportunities resulting in optimization / cost savings for the customer and revenue generation for Cognizant.
  • Development and Tracking Account Strategies – maintain strategic advantage vis-à-vis the competition / other vendors.
  • Signing of new contracts (SOWs) and renewals.
  • Status reporting to customer executive leadership team on a weekly basis on progress made, highlight issues/concerns that are impacting the program.
  • Track and report metrics and SLA adherence to customer on a weekly basis.
  • Act as liaison with the Client's personnel to ensure the availability of adequate hardware, software, communication infrastructure, technical support, and other resources for the Cognizant team.
  • Play the brand steward (or ambassador) role for Cognizant.
  • Work with the customer for new project proposals from pursuit to contract negotiation.
  • Responsible for strategic planning initiatives.
  • Propose value adds to customer through innovative initiatives.
  • Bring in technical and domain SMEs within Cognizant to proactively identify and address customer needs. Be the customer's ambassador to these Cognizant Centers of excellence teams.
  • Overseeing / tracking of adherence to SLAs. Be responsible for timely delivery of all agreed project deliverables.
  • Escalation point for Customer for feedback on delivery.
  • Set up sync-up calls with direct reports on Incident / Service Ticket statuses.
  • Prepare and maintain project plan, monitor the progress of projects/tasks as per plan and track issues to closure.
  • Track project progress to ensure completion on time and on budget.
  • Prioritize, allocate and monitor tasks for Cognizant team members and monitor the overall workload and make any changes required to team size and onsite/offshore team ratio that is cost effective for the client.
  • Identify value additions and process improvements working with the team which provides cost benefit to customers.
  • Track Issues and risks and work with offshore team for ensuring contingency/mitigation plans are implemented.
  • Budget planning and revenue forecasting.
  • Customer invoicing.
  • Demand forecasting
  • Review and report to the leadership team on the Monthly/Quarterly/annually financials.

    • Salary Range: >$100,000

    Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us.For a complete list of open opportunities with Cognizant, visit

    Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

    About Cognizant:

    Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

    #LI-CTSAPAC

  • CyberCX

    Service Delivery Manager

    6 days ago

    CyberCX Brisbane, Australia

    Location: Brisbane · - Flexible working environment · - Hyper growth business Full Job Description · **About the company** · CyberCX has united Australia and New Zealand's most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services o ...

  • Me & My Support

    Service Delivery Coordinator

    1 week ago

    Me & My Support Brisbane, Australia

    **About Me & My Support** · Me & My Support is an expanding contemporary Disability Support Service that operates as a Registered NDIS Provider within the Brisbane, Gold Coast and Sunshine Region. Me & My Support aims to deliver person-centred support that promotes the safeguardi ...

  • ARQ Group

    Service Delivery Manager

    6 days ago

    ARQ Group Brisbane, Australia

    Arq Group changes the way businesses do business. From award winning mobile apps, cloud and analytical insights, to design thinking and digital marketing. We define, design and create products and solutions that solve problems, big and small. Arq Group are Australia's leading exp ...

  • Hudson Australia

    Service Delivery Manager

    3 days ago

    Hudson Australia Brisbane, Australia

    An exciting opportunity to join a very well known Queensland's government department. It is an essential role within I&TB, the Portfolio and Architecture Directorate. You will be responsible for the ICT portfolio planning, enabled initiatives and management of department's enterp ...

  • PeopleIn

    Service Delivery Lead

    1 week ago

    PeopleIn Brisbane, Australia

    Join a successful, AXS listed company · - Huge potential for growth · - Experienced and supportive team · **Who are we?** · We are PeopleIN. We are the largest ASX-listed workforce management and staffing company in Australia and New Zealand. · At PeopleIN, we exist to make an ex ...

  • Hamilton Barnes Associates

    Service Delivery Manager

    1 day ago

    Hamilton Barnes Associates Brisbane, Australia

    $120,000 · Brisbane, Queensland · Permanent · Enterprise · Enterprise Networking · Are you an organised and proactive individual looking to help deliver cutting edge technologies? · Our client excels in providing innovative Network & Cloud Solutions. They are seeking a talented S ...

  • Cognizant Technology Solutions

    Director - Service Delivery

    56 minutes ago

    Cognizant Technology Solutions Brisbane, Australia

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. · At Cognizant ...

  • Hamilton Barnes Associates

    Service Delivery Coordinator

    1 day ago

    Hamilton Barnes Associates Brisbane, Australia

    $90,000 · Brisbane, Queensland · Permanent · Enterprise · Enterprise Networking · We are seeking a proactive and organized individual to join our client as a Service Delivery Coordinator, supporting their mission to deliver cutting-edge technologies and exceptional service to the ...

  • Queensland Fire and Emergency Services

    Service Delivery Manager

    1 week ago

    Queensland Fire and Emergency Services Brisbane, Australia

    About us · As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. · Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs ...

  • Communities, Housing and Digital Economy

    Service Delivery Officer

    6 days ago

    Communities, Housing and Digital Economy Brisbane, Australia

    The Payroll and Establishment team within Service Delivery, Queensland Shared Services, is responsible for delivering accurate and timely payroll and establishment services to Queensland Government agencies. · **The Service Delivery Officer performs these functions/duties**: · - ...

  • Optimum Consulting Group

    Service Delivery Manager

    2 days ago

    Optimum Consulting Group Brisbane, Australia

    **The Opportunity** · Our client is a leader in their field and is looking to appoint an experienced Service Delivery Manager that has a proven track record in overseaing teams of people and optimising operations within the Field Services industry. The successful candididate will ...

  • Queensland Urban Utilities

    Service Delivery Analyst

    2 days ago

    Queensland Urban Utilities Brisbane, Australia

    You will join a team of dedicated Service Delivery Analysts, collectively responsible for delivering exceptional operational support and driving continuous delivery of product backlogs and roadmap enhancements. Together, we strive to optimize our services and meet the evolving ne ...

  • Zoom Recruitment

    Delivery Service Officer

    1 week ago

    Zoom Recruitment Brisbane, Australia

    **The Company** · Zoom Recruitment are partnering with the world's leading provider of logistics services who specialise in providing courier services, transportation and international shipping in over 20 countries and employ over 400,000 staff worldwide. · **The Role** · Full-ti ...

  • HUMANISED GROUP

    Service Delivery Officer

    52 minutes ago

    HUMANISED GROUP Brisbane, Australia

    Humanised Group are seeking an experienced Service Delivery Officer. You'll play a vital role in ensuring the high-quality delivery of essential technology services. As part of our dedicated technical support team, you'll be responsible for service desk, desk side, and VIP suppor ...

  • Brennan IT

    Service Delivery Manager

    3 days ago

    Brennan IT Brisbane, Australia

    **Why work for Brennan?** · We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a ...

  • FUJIFILM

    Service Delivery Consultant

    1 week ago

    FUJIFILM Brisbane, Australia

    Exciting opportunity to work for a global organisation · - Ongoing professional development and learning opportunities · - Permanent full time role - Immediate start · **OUR STORY** · FUJIFILM have a proud history of providing innovative products and services that contribute to t ...

  • CyberCX

    Service Delivery Manager

    1 week ago

    CyberCX Brisbane, Australia

    **About Us** · CyberCX has united Australia and New Zealand's most trusted cyber security companies to deliver the most comprehensive end to end cyber security services offering to enterprises and governments. · With a workforce of over 1400 cyber security professionals and a foo ...

  • Communities, Housing and Digital Economy

    Service Delivery Analyst

    2 days ago

    Communities, Housing and Digital Economy Brisbane, Australia

    **As a Service Delivery Analyst, you will**: · - Develop and maintain quality assurance standards for the QSS Customer Support Team to ensure support team staff provide an efficient and responsive service to customers · - Conduct monitoring and assessments of service request outc ...

  • Ashurst LLP

    IT Service Delivery Analyst

    2 days ago

    Ashurst LLP Brisbane, Australia

    **The Opportunity**: · We have a great opportunity for an experienced IT Service Delivery Analyst to join our team in Brisbane. In this role you will provide onsite IT support including the management of software and hardware incidents and service requests to all staff within the ...

  • Queensland Health

    Service Delivery Manager

    1 day ago

    Queensland Health Brisbane, Australia

    **How you will be assessed**: - Demonstrated experience in setting the direction for and leading ICT and Business Intelligence project services delivery on large scale, complex IM/ICT programs/project(s), preferably in the health care industry. (SFIA Skill: BUAN: Level 6, SFIA Sk ...