Service Delivery Manager - Brisbane, Australia - Hamilton Barnes Associates

Hamilton Barnes Associates

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$120,000

Brisbane, Queensland

Permanent

Enterprise

Enterprise Networking

Are you an organised and proactive individual looking to help deliver cutting edge technologies?

Our client excels in providing innovative Network & Cloud Solutions. They are seeking a talented Service Delivery Manager to ensure smooth service execution and client satisfaction.

Responsibilities:

Build and maintain strong client relationships, acting as the primary point of contact for servicerelated matters.
Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
Oversee the resolution of incidents and problems, ensuring timely and effective solutions.
Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
Budget Management: Responsible for managing the budget related to service delivery operations.

Desired Experience/Qualifications:

Demonstrated Service Delivery Management experience in Network or Cloudbased solutions.
Proven ability manage a large accounts
Leadership and team management skills.
Clientfocused with strong communication.
Strong problemsolving and analytical skills.
Relevant industry certifications (ITIL, PMP, CISSP) a plus.

Salary/Package:

- $120,000