- Provide clear direction and mentorship, ensuring each team member achieves their goals through ongoing training and development.
- Using your understanding of field workforce scheduling to coach your people, combined with the ability to problem solve to achieve utilization performance metrics.
- Monitor and actively manage CX performance metrics, offering timely feedback and addressing training needs.
- Motivate and empower your team to exceed expectations and achieve personal and professional growth.
- Use your expertise to support your team members on how to handle challenging or complex conversations.
- Uphold compliance with policies and legislation, while fostering a culture of collaboration and continuous improvement.
- Customer Service leadership experience (call centre experience not essential)
- Leadership skills with a focus on team development and performance improvement
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to handle challenging situations with professionalism.
- Ability to thrive in a fast-paced environment and prioritize tasks effectively.
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Expenditure Team Leader
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Department of Fire and Emergency Services Cockburn, AustraliaAbout the Role · As an Expenditure Team Leader you will be responsible for managing the Expenditure Team and providing support, training, monitoring and coordinating workloads, as well as ensuring high level customer service is being delivered. This role also ensures efficiencie ...
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Field Service Team Leader
Found in: Talent AU C2 - 5 days ago
Getinge Australia Pty Ltd Canning Vale, AustraliaGetinge was built on a genuine compassion for people's health, safety, and wellbeing. Today, Getinge operates in over 40 countries and has more than 10,000 employees worldwide. Our broad medical technology portfolio features well-known products, services, and solutions designed t ...
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eFinancialCareers Ltd. Perth, AustraliaTeam Leader · Commonwealth Bank of Australia Perth, Australia Team Leader · Commonwealth Bank of Australia Perth, Australia Posted 4 days ago Permanent Competitive · We have an exciting Team Leader opportunity available within our Bankwest Fulfilment team. As the Team Leader, ...
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Team Leader
Found in: Talent AU C2 - 2 days ago
Myer Perth, Australia Part timeFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work. · Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encourag ...
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Team Leader
Found in: JobGet AU C2 - 1 day ago
Woolworths Limited Western AustraliaCareer Opportunities: Team Leader · Requisition ID 966905 - Posted - Primary Connect - WA - Full-time - Supply Chain · We have full time and part time positions available in our Ambient DC · Full time start times: 6am - 2:30pm, Tuesday to Saturday · Welcome to Primary Connect ...
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Team Leader
Found in: Talent AU C2 - 3 days ago
Programmed Perth, Australia Full timeAbout The Opportunity · Programmed's Property Services department are currently seeking a Team Leader to join our Grounds Team in WA. This is a great opportunity to be a part of our teams that are responsible for grounds maintenance across metropolitan Perth working on existing ...
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Team Leader
Found in: Talent AU C2 - 2 days ago
BWS Western Australia Full timeTeam Leaders | Perth Regional DC · We have full time and part time positions available in our Ambient DC · Full time start times: 6am - 2:30pm, Tuesday to Saturday · Part time start times: 6am - 2:30pm, 3 days per week, including Saturdays · Welcome to Primary Connect · Primary ...
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Team Leader
Found in: Talent AU C2 - 16 hours ago
Woolworths Western Australia Full time, Part timeTeam Leaders | Perth Regional DC · We have full time and part time positions available in our Ambient DC · Full time start times: 6am - 2:30pm, Tuesday to Saturday · Part time start times: 6am - 2:30pm, 3 days per week, including Saturdays · Welcome to Primary Connect · Primary ...
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Team Leader
Found in: Talent AU C2 - 3 days ago
AusUnityPRD1 Perth, Australia Full timeYour role · Australian Unity is excited and proud to be partnering with Beyond Blue to deliver their support services to all Australians in need. We're looking for an experienced Mental Health Leader to join our community-based team. This is a virtual telephone & online health s ...
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Team Leader
Found in: Talent AU C2 - 3 days ago
LiveBig Perth, Australia Full timeVoted #1 Best Place to Work in Australia 2022 in Healthcare by AFR · Benefit from experienced mentorship - all managers have 5-30 years experience · Work/life balance is #1 priority - paid leave for study, pets & volunteering · LiveBig is a specialist allied health organisation p ...
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Team Leader
Found in: Talent AU C2 - 4 days ago
Stantec Perth, Australia Full timeTeam Leader - Mine Closure (Environment Team ZP ) · Description · Stantec is a world leader in environmental management in the energy and resources sector, in addition to our engineering, asset management, transportation and technology services. Due to exciting growth in our Aust ...
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Team Leader
Found in: Talent AU C2 - 3 days ago
Myer Perth, Australia Permanent / Part timeJob no: · Work type: Permanent / Part time · Location: Perth City · From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work . · Myer is a place for finding l ...
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Team Leader
Found in: Talent AU C2 - 3 days ago
North Metro Perth, Australia Full timeWe are Activ. We are Customer Driven, Listen Loudly, we Dare to Try and Deliver on Promises. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. ...
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Team Leader
Found in: Talent AU C2 - 4 days ago
Activ Perth, Australia Permanent Full timeIf you're looking for an opportunity where you can really make a difference and our values resonate with yours, then come join us · We offer generous benefits such as: - · Salary-sacrificing options up to $18, to increase your take-home pay · Options for work-life balance · T ...
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Team Leader
Found in: Talent AU C2 - 42 minutes ago
Ventia Perth, Australia Full timeAre you a Power & Energy industry professional looking for a new opportunity to work for one of Australia's largest dedicated infrastructure service providers? · For more than 60 years, Ventia has been a trusted partner to some of Australia and New Zealand's largest energy provid ...
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Warehouse Team Leader
Found in: Talent AU C2 - 3 days ago
Sands Fridge Lines Forrestfield, Australia Full timeThe ideal candidate? · The ideal candidate will have a positive can-do attitude and strong people and leadership skills with the ability to articulate through excellent verbal and written communication skills. · This is an exciting role where the successful applicant will have a ...
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Team Leader
Found in: Talent AU C2 - 4 days ago
Centrecare Midland, Australia Full timeRespect, Excellence, Celebration, Compassion, Acceptance, Professionalism. · About Centrecare · Centrecare is a not-for-profit organisation with just over 375 employees and is committed to delivering quality professional counselling, support, accommodation, mediation, and trainin ...
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Team Leader Civil
Found in: JobGet AU C2 - 1 day ago
Stantec Consulting International Ltd. Perth, AustraliaTeam Leader Civil VA ) · Description · We are seeking a Team Leader with urban, land or subdivision experience to join our Community Development team of engineers, designers and drafters in our Perth office. · In this role you will manage the civil design and documentation on a v ...
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Maintenance Team Leader
Found in: Jobs Search AU C2 - 2 days ago
Aicagroup Perth, Australia Full timePreston, Australia| Posted on 13/09/2023 · We are a leading Australian Food Manufacturing facility in the Northern suburbs seeking an experienced Maintenance Team Leader to lead the Maintenance team. · Reporting to the Maintenance Manager, youwill be responsible for ensuring the ...
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Team Leader Systems
Found in: Talent AU C2 - 4 days ago
Department of Education, Western Australia West Perth, Australia Full time (permanent)· Advertised Vacancy Number: DOE887637 · This is a permanent full-time position commencing as soon as possible · Professional Benefits · Working for the Department of Education attracts a range of attractive benefits including: · 11 percent employer contributions to superan ...
Customer Service Team Leader - Canning Vale, Australia - APM
Description
Forget everything you know and expect about leading a customer service team. This is an environment where you'll lead with passion and with a balance between customer experience and performance. Where your team are not held to call volume and time KPIs but instead focus on quality interaction outcomes and ensure delivery of a quality experience for our clients.
What your day looks like -
You will be leading a team of customer service officers working with our APM Assessment Services group, being part of the leadership team delivering a workplace where everyone can thrive, supporting older Australians to live a meaningful independent life at home through the services that we offer.
What you will bring along -
What we will do for you –
National opportunities to move and grow
Joining APM would make you part of a team of more than 10,300 people in 11 countries, helping people of all abilities thrive in independent and fulfilling lives. It's also a place where you can thrive, with outstanding career progression and development opportunities all while doing work that has a positive impact on others.
Convenient location
You'll enjoy all the amenities of our modern office space and the convenience of being located in Canning Vale with onsite parking and easy access to shopping, transport and meal options.
Hybrid working
This role is majority office based with flexibility to work from home to ensure the balance of work & life
Your weekends, are yours
This is a full-time role, working across a rotating roster with other leaders across Monday to Friday, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs.