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    Lead Content Designer - Sydney, Australia - Atlassian

    Atlassian
    Atlassian Sydney, Australia

    2 hours ago

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    Description

    Customer Experience | Sydney, Australia | Remote, Remote | Full-Time

    We're looking for a Lead Content Designer to join the Atlassian Intelligence (AI) Program Team. The Atlassian Intelligence Program involves both a centralized cross-functional business and federated product delivery teams; with the mission of accelerating the next generation of AI features to our customers. You'll be responsible for elevating AI content design experiences across the organization, working with product design teams and leadership to create and deliver a strategic design vision for next gen AI at Atlassian.

    In this role, you will:

    Lead the strategic vision and content design outcomes which provide a clear direction for our customer experiences across the AI landscape

    Apply your systems thinking and ability to understand complex relationships between various products, channels, features to drive better content design outcomes

    Have a strong skillset in content strategy, content operations and visual communications which enables you to communicate your work for influence and impact

    Drive design reviews, design crits and be the content design craft leader to coach other designers to ensure consistent and cohesive AI experiences

    Partner with leadership, stakeholders, cross-functional team members to create a unified content design view of AI capabilities across Atlassian

    Drive content research to evaluate AI content patterns, and insights into language and approach

    Lead design projects from creation to execution and be responsible tying back to customer value delivery and outcomes

    Identify success metrics ensuring design solutions continue to deliver customer value

    Identify content design opportunities to enhance our products and accelerate AI and search experiences at Atlassian

    Collaborate with some of the industry's smartest (and nicest) people. You'll work with Engineers, Product Managers, Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products and ship high-quality work

    Your background:

    7+ years of content design experience designing complex or enterprise-level software

    Experience in creating and delivering content strategy org wide which impact multiple delivery teams

    Experience in end-to-end content design outcomes and impactful solutions to challenging problems

    Passion for story-telling, the ability to bring design direction to life with compelling narrative

    Experience balancing customer needs with business goals, market viability, and technical feasibility

    Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes and positively influence future delivery roadmaps.

    Experience in design systems, the ability to identify common content patterns and frameworks required to support a wide array of customer use cases.

    Experience measuring success with qualitative and quantitative methods

    Experience improving process and methodology to increase product value, team velocity and accelerate adoption of new capabilities

    Don't see an exact role match? No problem Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.

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