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    Customer Service Advisor - Darwin City, Australia - Sportsbet

    Sportsbet
    Sportsbet Darwin City, Australia

    6 days ago

    Default job background
    Casual
    Description

    Customer Service Advisor (Casual)

    • Be part of one of the most innovative companies in Australia
    • A place to be yourself and thrive

    About Us
    Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.

    We have over 1,300 team members at Sportsbet but as part of the Flutter Group , we're a true global player.

    Committed To Responsible Gambling

    Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.

    We're proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

    About The Role

    Here at Sportsbet, we're customer obsessed, so we're seeking people who share our same passions for customers. Joining our Darwin based Contact Centre, you'll get the chance to support some of the largest global sporting events across the calendar.

    We want to give our customers a "best in class" experience, so by bringing customer services experience and pairing it with our great training and development, we have created a team of high performing Customer Service Agents who provide an amazing experience day in day out.

    Weekends, evenings, and public holidays are a really busy time for us as these are often when most sporting events are taking place, so we need our staff to be willing to work on these days and after hours. As we love to have fun, we always make sure that these days are full of atmosphere, so where else would you want to be anyway?

    Responsibilities Include:

    • Field telephone betting and general inquiries through diverse channels, including email, chat, and telephone, leveraging your ability to efficiently solve customer problems with meticulous attention to detail to achieve optimal customer outcomes.
    • Capture information into our customer database and utilising your written communication skills to create easy to read notes for others
    • Have an open mind to learning new systems and skills, whilst thinking about our customers, having
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