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    EUC Specialist - New South Wales, Australia - Pyramid Global Technologies

    Pyramid Global Technologies
    Pyramid Global Technologies New South Wales, Australia

    5 days ago

    Default job background
    Full time
    Description

    About the job EUC Specialist

    Job Description:

    • Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met
    • Managing IOS and Android devices like mobile phones and IPADS through Microsoft Intune
    • Performing monthly Windows machine patching and application deployments using SCCM 2012
    • Microsoft server 2012 and 2016 administration. Active Directory skills and experience
    • Performing Server health checks and group policy administration
    • Provide support for MS Exchange Server 2013
    • Azure Active directory administration
    • Management of Konica Minolta printers via YSOFT and troubleshooting printer issues
    • Incidents, service requests and change management using BMC Remedy force tool
    • Knowledge on Service Now ITSM Platform
    • Timely and professional follow up on all calls, Quick identification, and control of high priority issues
    • Troubleshooting MS Office 2016 and Office 365 issues
    • O365 Mailbox, distribution list and shared mailbox creations
    • Troubleshooting outlook issue
    • Installing software's and troubleshooting application related issues
    • Managing hardware and software CMDB
    • Coordinating with vendors to troubleshoot issues
    • Providing on call and on-site support
    • Troubleshooting Network, VPN and Switches related issues
    • Performing Data Center tasks
    • Monitoring SCOM and Nagios alerts and resolving the issues
    • Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement
    • Promptly responding to user issues via email, phone and in person
    • Providing support to VIP users
    • Experience in diagnosing and supporting AV systems like Polycom
    • Excellent troubleshooting, multitasking, problem solving and time management skills
    • Experience on Toshiba, Dell, Microsoft Surface, Lenovo, HP and MAC laptops
    • Re-imaging the laptops
    • Working on Windows 10, 8 and 7 machines and troubleshooting the issues
    • Microsoft System Center 2016 Virtual Machine Manager support and administration
    • Providing support for OneDrive, SharePoint, Microsoft Teams
    • Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers
    • Strong Windows Server / Active Directory skills and experience (Win 2012 GPO, DNS, DHCP)
    • Providing remote support through Phone and other tools like (RDP, Team Viewer and Skype for Business)
    • Troubleshooting Network issues (LAN, Wi-Fi issues)
    • Monitoring security patch updates
    • Good Hands on knowledge on Compliance and security pertaining to patching windows.
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