Technical Systems Specialist - Oran Park, Australia - Halcyon Knights

Halcyon Knights

Verified Company

Oran Park, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Position Title Technical Systems Specialist

Position Number 25160

Division Customer and Corporate Strategy

Branch Digital Technology and Innovation

Grade 17

Special Requirements Drivers licence

Ability to work flexible hours, including weekends and nights

Physical and Environmental Demands Manual handling

Authorities As applicable and as delegated by the General Manager

Key Direction/s Strong Local Leadership

Reporting Structure

Director Customer and

Corporate Strategy

Chief Information

Officer

Team Leader IT Operations

Senior Infrastructure Specialist

Technical Systems Specialist

Position Purpose

To provide a high level of technical systems administration and support to the Council and responsible for leading the design, testing, and implementation of ICT systems including cloud computing, systems software and automation software per industry standards, compatibility, security and sustainability.

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Key Result Areas

Systems Support
Technical Systems Administration
Branch Activities
Customer Service
Corporate Core Values

Key Duties & Responsibilities

Systems Support

Undertake level 3 Incident and Service Request resolution for the services within the team in line with service level expectations
Ensure Council's End User Computing (EUC) environment and its management infrastructure platforms meet the current performance, reliability, and security requirements of Council
Assist in the management of an inventory of IT assets (hardware and software) and ensuring Enterprise Architecture related artifacts e.g. Application and Technology models reflects accurate information
Develop and maintain technical documentation to ensure it is updated and current
Manage small projects that involve establishing new solutions to improve business service provision
Escalation and management of issues to vendors when required
Provide Level 3 support for EUC equipment, Operating System and Corporate Applications
Prepare and review relevant IT related policies, standards, procedures, guidelines and plans
Liaise with external consultants and IT systems suppliers to support system enhancement requests
Support the development and deployment of emerging/relevant corporate mobile IT systems
Cross specialist systems support during periods of IT staff leave, to ensure reasonably continuous operations of general corporate and specialist systems
Assist other team members in troubleshooting escalated support enquires when required
Assist the Team Leader IT Operations in evaluating proposed or possible new or enhanced systems to support current or planned corporate operational needs

Technical Systems Administration

Administration and maintenance of Windows Servers
Administration and maintenance of database/SQL Servers
Administration and maintenance of Active Directory & Group Policy
Administration and maintenance of Microsoft Azure platform
Packaging and Software deployment/patching for Operating Systems and Applications
Administration of SOE images for deployment of corporate server and end user equipment including mobile devices
Administration of Serverside corporate printer systems and printer hardware
Ensure the security and legality of all servers and licenced server software operating systems
Administration of Server and Network monitoring systems including regular reporting
Development of technical specifications for the procurement of service solutions
Review process improvements internal to branch functions policies, documentation and SLA development

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Branch Activities

Follow change control processes and procedures for requests and issues requiring escalation or liaison with appropriate team members.
Liaise internally with other teams in the branch to collaboratively work on projects as required.
Attend networking events representing Council.
Other relevant duties which may be required by the Manager from time to time.
Act in accordance with Council's Fraud and Corruption Prevention Policy and Plan at all times. as Council will not tolerate fraudulent or corrupt practices by its own staff, contractors or others working for Council

Customer Service

Demonstrate a strong customer focus which is accurate, responsive, timely and courteous.
Respond to internal and external enquiries and complaints exercising initiative, judgement, and discretion.
Promote Council as professional, committed and customer focused by providing high level communication, consultation and quality services.

Corporate Core Values

Continuously display Councils Corporate Core Values of Innovation, Leadership, Partnership, Customer Focus, Commitment and Safety.

WHS Responsibility

Implement, monitor and, or comply with Councils WHS Management System, including but not limited to WHS Policies, Standard Operating Procedures, Risk Assessments/Work instructions and associated systems tools in their relevant work area

Risk Management Respo